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Transportation Systems Analyst


This is a Full-time position in Irving, TX posted August 26, 2021.

Support Center – Irving

We’re here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

The Transportation Systems Analyst will have primary responsibility for day-to-day maintenance and support of the BlueYonder Transportation Management Systems and BlueYonder Freight Order Management Systems. The position will be responsible for supporting users from the Michaels Support Center, Michaels DC’s, and Vendor Partners on these applications. In addition, the Transportation Systems Analyst will support the Sr. Transportation Systems Analyst and Sr. Business Intelligence Analyst as needed.

Major Activities

BlueYonder TMS Application Support & Maintenance

  • Maintain domestic and international tariffs through the following: input ad-hoc lane/rate updates, input annual contract lane/rate updates, maintain monthly dedicated rate updates, maintain weekly/monthly/quarterly fuel rate updates.
  • Maintain all carrier and vendor information in TMS.  Report distribution lists, contact lists, inputting new carrier and vendor information.
  • Work in conjunctions with BlueYonder and Michaels Technology to assist with systems issues and problems resolution.
  • Timely review, address, and resolve TMS support cases engaging business partner support where needed and communicating across business partners regarding resolution status.
  • Support the Sr. Trans. Analyst with projects as needed.

BlueYonder Freight Order Management Application (FOM)

  • Provide end-user technical support for the FOM application including monitoring and response to FOM support emails.
  • Provide resolution to issues from vendors and internal users.
  • Execute new user setup and creation.
  • Review and address daily error reports.
  • Work with BlueYonder, Michaels Technology, and other vendor partners to ensure minimal system downtime addressing issues timely.

Other Systems Related Projects and Interfaces

  • Support for transportation systems projects as assigned by the Director of Domestic Transportation and Sr. Systems Analyst.

Other duties as assigned

Minimum Education

  • Bachelor’s degree or substitutable experience working with transportation management systems applications.

Minimum Special Certifications or technical skills

  • Minimum of intermediate skills in Microsoft applications: Word, Excel, Access.
  • 1+ years of detailed working knowledge of BlueYonder TMS and FOM applications.

Preferred Education

  • Bachelor’s degree in Supply Chain, Business, Operations Management and significant experience in Transportation and Logistics Management.

Preferred Special Certifications or technical skills

  • Super-User designation in BlueYonder TMS and FOM applications.

Preferred Type of experience the job requires

  • 1+ year experience working in logistics and transportation management with a large scale retail chain.

Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.

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