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Account Manager, Customer Success

Confidential

This is a Contract position in Houston, TX posted August 8, 2021.

REQUIREMENTS: 2 years of customer service experience Excellent time management and organizational skills Strong communication and interpersonal skills Adaptable, energetic, team-player attitude Skills to type 45 wpm Skills to multitask efficiently Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps Strong technical aptitude and skills to learn quickly PREFERRED: College Degree 1 year of Digital Marketing experience Experience working with a CRM JOB DUTIES: Develop professional relationships with our clients as we guide them through increasing their dealership’s online presence with award winning websites and strategic digital marketing solutions.

We are passionate about driving customer results for our dealers Understand all facets of suite of website and marketing products and services Perform monthly reporting calls with clients Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.

Assess and monitor the website and marketing services to ensure overall quality standards, success and provide proactive solutions to increase website traffic and leads.

Promote and support additional marketing and website services as well as provide product training and consult on best practices.

Work with site production team to facilitate a seamless client onboarding process, ensuring a smooth ‘go live’ and introduction to their website.

Handle incoming customer comments, provide appropriate solutions and alternatives, follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents.

Identify retention risk and work proactively to eliminate that risk.

Update job knowledge by participating in educational opportunities.

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