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Account Manager

1WorldSync

This is a Full-time position in Houston, TX posted September 13, 2021.

Are you a strong relationship builder who enjoys keeping clients happy?

Do you have experience managing multiple, high-value clients, with a proven track record of delivering exceptional customer support?

The Account Manager position at 1WorldSync is an exciting opportunity to do exactly that and join an innovative SaaS company in the product content information space.

1WorldSync is the industry leader in product content management.

With 550 employees across the US, Brazil, Canada, France, Mexico, Russia, Switzerland, and the UK, we’re seeking an Account Manager to support our growing global team.

You will be responsible for building and maintaining relationships with key customers, while communicating effectively with team members across the company departments involved in solving customer inquiries.

The role includes addressing all customers’ questions about offered products and services, solving any product/services-related issues, providing reports, setting up and leading the conference calls and QBR meetings.

This position can be based in Chicago, IL , Dayton, OH, Irvine, CA, or can be remote.

As an Account Manager , you will be responsible for the following: Act as the primary point of contact for all customers’ related issues Responsible for full-cycle customer support and account management for all assigned accounts Provide in-depth analysis on issues that arise; advise management on customized solutions Track and report key metrics as defined by the customer’s contract Schedule and run regular meetings with the customers to report progress on established goals, gather additional requirements and strengthen the partnership.

Work closely with internal teams (Sales, Product Management, Development, Production) to facilitate customer contract renewals, identify upsell opportunities and monitor overall customer health including meeting the contractual SLAs Conduct web based training sessions for new contacts Provide deep analysis of customers’ integrations with provided company products and services Work closely with the Account Executive on defining the customer’s long-term business strategy, with an eye towards providing information to help craft the company future product roadmap Create and maintain customer facing documentation with an eye towards improving our customers ability to self serve R equired Skills and Experience: 5 years experience managing multiple high-value customers Bachelor’s degree or equivalent job experience Desired Skills and Experience: Excellent written, verbal communication, and presentation skills with the ability to speak with persons of various social, cultural, economic, and educational backgrounds Proven experience with problem-solving, decision-making, and multitasking to respond to common inquiries or complaints from customers in a professional and timely manner Ability to develop and maintain excellent working relationships with customers and internal company departments to smoothly and effectively address customer needs Strong knowledge of Microsoft Office and Google Workspace applications Demonstrated ability to learn new tools quickly and with limited training Experience with CRM software (1WorldSync uses NetSuite) Demonstrates 1WorldSync Core Values in Action Earn some travel miles This position requires 10-20% travel.

Why join 1WorldSync?

We are the best at what we do The ability to partner with global professionals at the top of their game Performance-driven culture and team-oriented approach A comfortable, friendly environment with colleagues who are committed to excellence A generous vacation policy, incredible health benefits, and stellar 401(k) plan Opportunity to take ownership of processes and programs and to make your mark 1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment.

All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.

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