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Assistant General Manager

University of Texas

This is a Full-time position in Austin, TX posted June 19, 2021.

The University of Texas at Austin Staff Jobs

Assistant General Manager – Retail Operations


Job Posting Title:

Assistant General Manager – Retail Operations


Hiring Department:

University Housing and Dining


Position Open To:

All Applicants


Weekly Scheduled Hours:



FLSA Status:

To Be Determined at Offer


Earliest Start Date:



Position Duration:

Expected to Continue





Job Description:

The Assistant General Manager is responsible for providing assistance to the General Manager for the overall success of the dining operations in the retail locations which is comprised of multiple national and local branded concepts and a convenience store. Responsibility includes maintaining brand standards, student engagement, ensuring catering is successful within locations and representing the department on campus.


Job Details:

General Notes

BENEFITS: UT Austin offers a competitive benefits package that includes:
• 100% employer-paid basic medical coverage 
• Retirement contributions
• Paid vacation and sick time 
• Paid holidays 
Please visit our Human Resources (HR) website at to learn more about the total benefits offered when you join our team!

The Division of Student Affairs supports all members of the university community through our mission of developing programs and services that allow everyone to thrive and contribute to the dedicated excellence at the core of our institutional mission. We model diversity and inclusion by providing open, welcoming and inclusive environments in which to work, live and learn.


  • Operational Leadership: Assist the General Manager with responsibility for planning and directing the administrative, operational and developmental activities of multiple operations of Retail Dining. Advise the General Manager in planning and implementation of objectives and short and long-term programs for Retail Dining Services consistent with comprehensive strategic planning, goals and objectives of the University, Student Affairs / UHD / Texas Union / WCP. Provide assistance and support in developing and implementing plans for operational improvements, efficiencies and consistencies to respond to the needs and expectations of faculty, staff, and students. Direct the operations of multiple concepts through supporting supervisory staff. Help supervise national and internal brand concepts and ensure food and service quality and compliance with all brand standards.

  • Financial Leadership: Train, coordinate and direct proper cash handling, reconciling cash receipts, time records and food production system. Provide information to the General Manager in the preparation of special and periodic reports for University and Union / WCP administration. Develop cost of goods and expense information to assist in establishing an annual budget.

  • Marketing & Communication: Coordinate with General Manager to assist the team in the development of projects and strategies using best industry practices to enhance current programs for students and clients that increase the value, flexibility, responsiveness, convenience and accessibility of products and services including extended hours of service, improved and expanded menu options, and continuing enhancement of Dining operations. Assist General Manager in evaluating current and potential operations for growing sales and satisfaction.

  • Management: Participate with the General Manager in the recruitment, selection, training, development, evaluation and discipline of dining management, supervisory and support staff. Train and develop staff on policy and procedures, implementation techniques, and strategy. Establish an environment of accountability for performance, commitments and professionalism. Maintain positive working relationships with UT departmental leadership, staff, students and employees.

  • Programmatic Leadership:  Assist the General Manager in planning, directing, and administering programs, policies and procedures in the areas of sustainability, Diversity and Inclusion excellence, student programming and engagement, academic partnerships, and community engagement. Special projects and other duties as assigned. Project management.

Required Qualifications

  • Bachelor’s Degree in b usiness, food and nutrition, or a related field

  • Knowledge and u se of all equipment of a food service unit

  • At least 2 years m anagement of a large-scale food preparation and service organization

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

  • Four years’ experience in a multi-unit college or university environment.

  • Experience with a collective bargained-for workforce.

  • Experience in management of self-operated, regional, and national brands.

  • Serve Safe certified

Salary Range

$47,500+ depending on qualifications

Working Conditions

  • Uniforms and/or personal protection equipment (furnished).

  • May work in extreme temperatures.

  • May work around chemical fumes.

  • May work around standard office conditions.

  • May work around chemicals.

  • Use of manual dexterity.

  • Climbing stairs.

  • Lifting and moving.

Work Shift

  • Work days, area and work hours may vary based on the needs of the Unit .

Required Materials

  • Resume/CV

  • 3 work references with their contact information; at least one reference should be from a supervisor

  • Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.


Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.


Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.


Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.


Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.


Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.



The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

  • E-Verify Poster (English) [PDF]
  • E-Verify Poster (Spanish) [PDF]
  • Right To Work Poster (English) [PDF]
  • Right To Work Poster (Spanish) [PDF]



Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the 2020 report here or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.

Posted 2 Days Ago

Full time


About Us

The University of Texas at Austin is one of the largest employers in the great city of Austin, offering thousands of career opportunities in a wide variety of fields. Deeply committed to recruiting and retaining a diverse and talented workforce, the university offers competitive salaries, full benefits, an extensive support network, and above all, an enriching and highly collaborative working community that is deeply passionate about our vision for higher education and public service.

Additional information for applicants can be found on the Human Resources web page: Applying for Employment . For more job information, call the Human Resource Service Center at (512) 471-4772, or toll-free at (800) 687-4178.

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