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CMDB Manager

Hexaware Technologies, Inc

This is a Full-time position in Plano, TX posted June 3, 2021.

Role ServiceNow Lead Location Plano, TX FTE Job Description Responsibilities Lead the configuration and customization of ServiceNow instances. Advise, design and configure integration solutions between ServiceNow and other systems. Review existing set up and provide best practice recommendations in line with the OEM Document requirements in SDLC, develop test cases and comply with Change Management policies for Release Management. Drive business solutions from inception through solution implementation Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS Identify and invent novel solutions to challenging technical problems and provide requested enhancements to existing ServiceNow applications Translate functional specifications into logical, component-based technical designs Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc. 3rd party software integrations with ServiceNow Facilitate and support the rollout of new application and enhancements in ServiceNow Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more. Domain Separation and designing the Process and data flow within various domains Understand Workflow editor able to design workflow for various modulescatalogs and hands on experience on workflow activities for triggering approvals fulfillment process. Design and modification of ServiceNow Service Portal. Table extension and modification. Monitor health, usage and compliance of ServiceNow systems. Perform systems and integration testing of functions and features. Key collaborator on ServiceNow advanced solutions. Requirements bull 2+ years of experience with ServiceNow required 2+ years of experience with Java Script required Certification as ServiceNow System certified administration and or Implementation Specialist Experience working in and managing multiple update sets and coordinating their promotion. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Must have experience in multiple ServiceNow implementations and have developed custom applications Must be adaptable to work in a varied, fast paced exciting, ever changing environment MID Server management experience required ServiceNow Discovery implementation experience required Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment. ITIL Foundations certification preferred. Bachelorrsquos degree or equivalent combination of education and experience. Knowledge of LDAPActive Directory. Experience with HTML coding and Jelly script strongly preferred Experience with Service Portal preferred. Experience implementing systems using the AgileScrum methodology Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)Excellent collaboration skills including analysis, brainstorming, communication, teamwork. Self-starter and innovator. Experience in working on Performance Analytics, ServiceNow Discovery, Service Mapping, ITOM, Event Management and Cloud to Cloud Integrations is advantage

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