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Cross Channel Analytics Utility Product Leader / Product Management Manager 5

Wells Fargo

This is a Full-time position in Irving, TX posted July 22, 2021.

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.97 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Consumer & Small Business Banking (CSSB)

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 5,000 retail branches, 17 customer service centers, and 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.

Consumer Lending (CL)

Wells Fargo’s Consumer Lending businesses include Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Operations. Consumer Lending provides important products and services that are critical to helping our customers meet their financial needs. The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. Our broad suite of products help customers buy or refinance a home, purchase an automobile, or pay for other important personal needs.  Consumer Lending serves millions of customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.

Wealth & Investment Management (WIM)

Wealth & Investment Management (WIM) is one of the nation’s leading providers of financial and investment services with employees present in all 50 states. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients’ unique needs and help them achieve financial goals. Our businesses include Wells Fargo Advisors (WFA), Private Wealth Management (PWM includes The Private Bank and Abbot Downing), and Wells Fargo Asset Management (WFAM). WIM administers $1.9 trillion in client assets, including $142 billion in deposits, and has $76 billion in loans. 

WIM businesses are supported by Wealth Client Solutions (WCS), Wells Fargo Investment Institute (WFII), and WIM Operations in addition to WIM Control and the WIM Chief Operating Office.  WCS was created to deliver a variety of banking products and services for WFA and PWM which includes banking, investment banking, and fiduciary products and services; and drive a culture of innovation, product excellence, client service and risk mitigation.  WCS allows WIM to provide a better, more consistent client experience, while preserving the unique segment-based client experiences for which WIM is known.

The Consumer Data and Engagement Platform (CDEP)

The CDEP group works across the CSBB, Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo’s customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives.

The Consumer Data Products function within CDEP aims to build a strong, centralized ecosystem to support the data needs of the consumer LOBs. This includes the build out of a common data platform (Consumer Analytics Platform, a.k.a. CAP), utilities (e.g., eligibility, transactional, etc.) and analytical capabilities to enable business priorities/use cases.

The Role

The Product Lead of Cross Channel Analytics Utility will report to the Head of Consumer Data Products and be responsible for discovering, defining, and delivering Cross Channel Analytics Utility to support Data Products use cases. This leader will participate in and provide expert input on new use case intake, data products roadmap definition, and other critical business processes in addition to the key responsibilities listed below.

Key responsibilities and accountabilities include the following:

  • Demonstrate data products and technology thought leadership; develop productive relationships with key data users such as Consumer Lending LOB, and build strong sponsorship of the Utility strategy and roadmap
  • Lead a team of Product Managers and Analysts to execute on the Utility product strategy and roadmap; Employ modern methodologies of customer discovery, product discovery, product definition, product planning, and agile product delivery
  • Set and maintain a comprehensive vision, strategy, implementation approach of the Utility platform that is consistent with our holistic Data Products strategy, especially to the CAP platform roadmap and strategy
  • Develop, refine, and manage the Utility roadmap to meet potential data users’ business needs using value delivery approach, value-based prioritization, and informed by current and emerging technology trends
  • Work with technology, architecture, data science, EPM, and other functional leaders to develop an effective product delivery engagement and interaction model to facilitate the Utility delivery; Oversee the delivery of the Utility functionalities and roadmap
  • Develop a deep understanding of the data, analytics, and integration needs of LOB partners to inform the Utility roadmap and architecture design
  • Act as a catalyst to socialize the Utility capabilities, features, use case studies and other relevant artifacts to advance Data Products value delivery to the enterprise
  • Collaborate and coordinate with executives and key leaders to deliver on committed strategic objectives
  • Develop and stand up a high performing Utility Product Management team of Product Managers and Business Analysts. Attract, sustain, and develop elite talent, build collaborative, high-performing teams, and foster a strong product culture oriented towards value delivery
  • Participate in and provide expert insights into the overall Data Products Intake and Prioritization process
  • Manage individuals and managers of large team of individuals and matrixed teams focused on value implementation of data products related business initiatives and activities
  • Ensure technology partners are informed by business requirements, including data persistence, transformation, standardization, lineage/ traceability, conformance and analytical reporting needs, and implemented in accordance to committed timelines

The Candidate

The successful candidate will demonstrate leadership and credibility with a proven ability to influence broadly across a matrixed organization, create engagement, and drive results. This executive will be articulate and have strong interpersonal effectiveness with an impeccable reputation for integrity, accuracy, consistency, and business acumen. Key areas of experience include financial services, product management, and product leadership.

Required Qualifications

  • 10+ years of product development and product management experience
  • 10+ years of management experience

Other Desired Qualifications

  • 15+ years of experience in the following functional areas: data/technology strategy and large/ complex implementations, business technology solutions, data streaming, warehousing, architecture and systems integration, with a clear track record of building innovative, customer-facing capabilities
  • Expert level knowledge of product management, user-centric product development and delivery, and analytics platform development and delivery
  • Prior experience managing an at-scale Product Management organization, preferably over a long duration of increasing responsibility; Proven track record of leadership overseeing multiple managers and large teams with diverse and complex areas of accountability
  • Experience defining, documenting, and implementing business requirements, policies, procedures and processes; Ability to balance short-term value delivery to the business with long-term efficiency and governance objective
  • Experience with data management best practices and disciplines including data governance, data architecture, data quality, analytics and business intelligence
  • Experience with Banking, Finance, Risk, Regulatory Reporting data platforms and technologies, and experience addressing data related requirements of internal stakeholders
  • Broad experience with Banking applications, products, technology architecture and systems integration experience in consumer and small business banking, consumer lending, and wealth and investment management
  • Highly developed interpersonal and communication skills; proven ability to engage and influence senior technology and business executives
  • Flexible and adaptable; Able to work in ambiguous situations; Able to work effectively at all levels in an organization
  • At-scale Financial Institution experience strongly desired; Strong understanding of all 3 Consumer LOBs (CL, CSBB, and WIM) including what drives business value
  • Broad financial expertise with knowledge of corporate affairs, financial and product fundamentals, and business policies, products, processes, systems, and roles
  • Experience creating strategic plans for enterprise wide business initiatives
  • Track record of building real-time and batch data utilities carrying both on-US and off-US data; Knowledge of modern data technologies such as Kafka and Spark
  • Experience with Cloud-first data architecture
  • Experience presenting to operating committee members, boards and on industry forums
  • Excellent verbal, written, and interpersonal communication skills
  • Driven, confident, organized and an accomplished problem solver
  • Bachelor’s degree, MBA preferred


  • Up to 25%


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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