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Customer Data Transformation Sr Manager

Wells Fargo

This is a Full-time position in Irving, TX posted July 6, 2021.

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration.

To participate in some selection activities you will need to respond to an invitation.

The invitation can be sent by both email and text message.

In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do.

We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo.

It all begins with outstanding talent.

It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

We are seeking a Engineering Sr Manager to lead our Customer Data evolution as part of the Data Solutions & Services Organization.

You will partner with numerous technology and business leaders to drive measurable results across the organization relating to how we think about, organize, communicate and leverage customer data.

You will build an elite team of highly skilled Software Engineers that will span a variety of disciplines required to ensure quality products are delivered aligning to our overall customer data strategy.

You are passionate about building top performing teams that impact change at scale and delivering quality products that are feature rich resulting in the utmost customer satisfaction.

As a key leader on this team, you will be asked to think broader than your domain to lead the implementation of complex projects/initiatives impacting one or more lines of business.

Individual must also possess the necessary communication skills to speak with a large variety of audiences such as engineers, technical and operational analysts, Project Managers, Technology Managers as well as technology and business leaders across business domains, legal, application development, risk, audit, operational governance, etc.

Typically interacts with senior leaders to provide support and drive strategic initiatives for the business.

Recommends compliance and risk management requirements and process improvements for supported area and works with other stakeholders to implement key risk initiatives.

Roles and Responsibilities Include:
• Developing a robust, innovative Customer Data Journey and corresponding multi-year customer data technology strategy.

• Develop technology solutions in support of shared customer priorities, coordinating efforts across all Technology and Line of Business product partner teams in support of customer experience and customer journey efforts.
• Drive transformational efforts in how we manage, communicate and share our customer data assets.

• Stand up an enterprise wide Center of Excellence for Customer Data to support business and technology partners across the firm better understand how to connect with our existing data assets to achieve their priorities.
• Demonstrate business partner value by understanding the business, advocating technology solutions to advance business initiatives, incorporating internal/external customer views, and managing key financial indicators
• Serve as a thought leader, who has a deep understanding of data trends in both the financial and non-financial sectors, regularly conducts and shares competitive analyses, and is able to distill this information into specific market opportunities.

• Translates broad corporate strategies and customer data market opportunities into clear, specific objectives and plans.

• Running a world class Engineering team, singularly focused on customer satisfaction through conceptualization and build out of cutting-edge solutions that help amplify the outcomes
• Demonstrate business value by collaborating closely with product groups across the enterprise in developing solution roadmaps that leverage the power of data
• Be a leader amongst peers and partners, innovate, and work across organizational lines to drive change.

• Serves as a role model demonstrating strong commitment to diversity & inclusion and Wells Fargo’s culture and core values

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business.

Specifically, you will:
• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.
Required Qualifications
7+ years of technology engineering experience 6+ years of leadership and people management experience in a technology environment 5+ years of experience with strategic planning in technology 6 + years of experience in one or a combination of the following: strategic planning, initiative management or project management 7 + years of experience leading multiple workstreams, applications, or deliverables
Desired Qualifications
Ability to negotiate, influence, and collaborate to build successful relationships A BS/BA degree or higher Financial services industry experience Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders 6+ years of experience with Waterfall and Agile project methodologies
Other Desired Qualifications 7+ years of technology leadership experience in one or more of these domains
– Customer Experience, Customer 360, Customer Journeys Ability to develop technology strategy, operating model and roadmaps with clear objectives and alignment with business, enterprise and technology strategies Ability to drive and lead change in an organization with Wells Fargo’s size, scale and complexity Job Expectations
Ability to travel up to 10% of the time
Street Address
NC-Charlotte: 300 S Brevard St
– Charlotte, NC TX-Irving: 6051/6061 N State Hwy 161
– Irving, TX AZ-Chandler: 2600 S Price Rd
– Chandler, AZ
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check.

Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

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