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Customer Experience Manager

Zuri Furniture

This is a Full-time position in Sachse, TX posted September 8, 2021.

Do you describe yourself as smart, friendly, and tech-savvy?

Are you someone who isn’t ashamed to say you have a geeky side?

Maybe you even rely on your calendar to get you through your day-to-day?

Or perhaps you are a natural-born problem solver who winces at the thought of being a basic rule follower?

If you are that rare individual who possesses excellent problem-solving skills and knows how to use them to facilitate great customer experiences, we want to talk to you!

Zuri, a fresh, fun, and rapidly growing eCommerce company is looking for highly motivated, ambitious, customer-oriented Customer Success Associates to join our team!

At Zuri, we recognize the awesome responsibility that comes with creating exceptional customer experiences, but candidly, this is not your average customer service or account manager role.

In this role, you will be critical to the daily operations and success of our business, interfacing daily with multiple departments as well as our customers.

You will also have exposure to logistics, vendor management, and be empowered to work and research independently, while benefiting from being part of a growing start-up.

This is an excellent starting point for fresh college graduates or someone looking to dip their toes into a new field.

So if you have the skills, this is a great opportunity for those smart, tech-savvy types who want to build a career.

We also love to develop our team members’ skill sets and career paths, and often create new roles that revolve around team members’ strengths.

This role has a starting salary of 40k/year.

With bonuses and commissions there are opportunities to make (much) more.

As we grow, so can this role.

Who are we?

Zuri is a contemporary furnishings company based out of Dallas, Texas.

In addition to our local showrooms, we sell (and ship) heavily online and have a national presence.

Bonus points if you’ve seen one of our billboards.

Come be a part of our growing team!YOU WILL: Manage both inbound and outbound calls to customers, vendors, and other stakeholdersBe responsible for cradle-to-grave management of our clientsRespond to support emailsNegotiate with vendors, track orders and submit POs (purchase orders) Coordinate delivery & customer pick-upQuote freight shipmentsCall customers upon delivery completion to ensure they are 100% satisfiedAssist with challenging client requests or issue escalations as neededESSENTIAL REQUIREMENTS One year in a customer facing roleBachelor’s Degree or three (3) years of equivalent industry experience Ability to work weekend and holiday hours (as necessary)Proven work experience or education as an Account Manager, Key Account Manager, Logistics Coordinator, Customer Service Representative or relevant roleComputer literacy is a must, along with the ability to learn new software and systems quickly and with little instructionExceptional written and verbal communication skillsStrong, friendly, and upbeat tone when communicating with clients, vendors and other stakeholdersHigh attention to detailExcellent organization skillsWorking Knowledge of MS Office Professional suite, particularly Excel, Word, OutlookEmotional resilience when faced with difficult conversations Ability to prioritize and stay organized even when faced with large workloadsAbility to represent Zuri and be the voice of the company while handling customers in a professional mannerDESIRABLE REQUIREMENTS Problem solving, creativity, or people facing hobbies a plus (DnD, Sports, Music, etc.)Experience with LTL, freight, and shipping logistics is a plusAppreciation for modern interior design with some knowledge of current trends in contemporary design (not required, but definitely a plus!)PAY, BENEFITS & PERKS: Full time, exempt positionPotential sales commissions in addition to salary and bonusesHealth, Dental and Vision CoverageGym membership reimbursements PTO, Paid Holidays, Maternity/Paternity support & generous time off as neededAnnual educational scholarships and ongoing career training and development opportunitiesEmployee discount on all Zuri FurnitureFun, casual workplaceFree coffee, snacks, and fully stocked drink fridgeFlexibility with schedule Applications are only accepted online.

Please do not call or email.

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