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Customer Project Manager

Exfo Ingenierie Electro

This is a Full-time position in Richardson, TX posted February 4, 2021.

Job title: Customer Project ManagerDivision/function: Service Assurance & Analytics (DF0004)Business unit / department: Professional Services (BU0086)Country: United StatesState: TexasCity(ies): RichardsonEXFO develops smarter network test, monitoring and analytics solutions for the world’s leading telecommunications service providers, network equipment manufacturers and webscale companies-and we love what we do!

With nearly 1,900 employees in more than 25 countries, EXFO is no.

1 worldwide in fiber optic test solutions and has the largest active assurance deployment.

Our broad portfolio of intelligent hardware and software solutions enable our customer’s network transformations related to fiber, 5G, virtualization and big data analytics.

We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.What you’ll do* Be the lead for Customer projects consisting in deploying EXFO solutions in Customer environment.* Be the main Point Of Contact between Customer and EXFO for all project matters (project progress, planning, meeting, acceptance negotiation).* Drive the assigned projects from Purchase Order reception until project closure :* Planning of all activities* Kick-off (internal and with customer) preparation and animation* Booking and synchronization of resources (Engineering, Installation, Commissioning, Professional Services)* Tracking execution, anticipation and mitigation of risks* Project financials and invoicing follow-up* Reporting* Customer interface* Hand-over to Support* Contribute to pre-sales phase notably to check the implementation proposal within the offer; support Sales/Pre-Sales teams for any operational matter.* Success metrics: customer satisfaction, projects delivered on time / on budget / with expected quality.What we’re looking forTechnical skills* Good technical knowledge of 2G/3G/4G protocols and of IT domain* Big Data implementation and Managed Services experience will be appreciated* Knowledge of network security will be a bonusRequired aptitudes* Leadership* Business acumen* Good negotiation skills* Customer orientation* Excellent relationship and team player* Excellent verbal and written communication skillsMust havePertinent experience: 5 to 10 years of successful experience as Project Manager in mobile telecommunications environment, IT and international environmentLanguage requirements: Fluent in Spanish & English.

Basic in French will be appreciated.Education: BS/MS Degree level in Telecom, Electrical Engineering, Computer Science or equivalentEXFO is an equal opportunity employer.Thanks for your interest in EXFO.If you have questions, please write us at careers@EXFO.comWe look forward to hearing from you soon.

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