Digital Product Manager III

Overview: ?

Who we areImagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store.

You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.

“Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written.

We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90 years ago.

It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big wayswe are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

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How we leadAt 7-Eleven we are guided by our Leadership Principles.

Be Customer Obsessed Be Courageous with Your Point of ViewChallenge the Status QuoAct Like an EntrepreneurHave an “It Can Be Done” AttitudeDo the Right Thing Be AccountableEach principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

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About This Opportunity Responsibilities: The Digital team at 7-Eleven is reimagining how consumers view convenience, and our Consumer Products Team is continually modernising 7-Eleven’s consumer facing experiences.

As a Product Manager, you’ll lead development of new experiences that will not only transform the business but will shape our digital future.

Product managers will define product strategy, develop, launch, and enhance products and services that drive our business forward.

You’ll work closely with our technology team to define product requirements and coordinate resources from key stakeholders.

You’ll also be responsible for identifying and tracking KPIs as you build these amazing experiences.

The ideal candidate is a highly organized individual, comfortable with ambiguity, with a passion for innovation, user experience and professional experience building impactful and meaningful customer experiences.

Why choose 7-Eleven?

Because we are disruptors.

We are makers.

We are innovators.

We are here to make a lasting change, and that change starts with you.

Responsibilities:Translate business goals and end user needs into product strategy; communicate direction and product priorities to the development team, other matrixed teams, and third-party partnersDesign, manage, and execute on customer facing products identified and identify goals / analytics to determine product value as part of pilot / testingMonitor research as well as the competitive landscape to recommend the best solutions and identify new future opportunities for innovationEnsure that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfactionLead & facilitate in-person research
– formulate, test and refine assumptions and hypotheses through user research and testing to gain deep customer understandingConduct Design Thinking, Agile, and LEAN rituals to promote ongoing communication, and iterative refinement of product and roadmapTurn customer insights into actionable strategies and prioritiesTest and iterate in quick small-scale pilots to validate concepts, refine them to achieve product-market fit, and then transition to business for scalingManages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experienceFosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impedimentsRegularly and systematically use data to uncover opportunities, track product performance, and drive decision makingSet product vision and lead road mapping, goal setting, story writing, project execution, A/B testing, and product roll-out strategy Qualifications: Bachelor’s Degree.3 years of experience in digital product management.Bachelor’s Degree in Computer science or Engineering, preferred.MBA or Master’s degree, preferred.3 years of experience translating business strategy and analysis into consumer facing digital products, preferred.Prefer candidates with prior experience in Digital/Mobile eCommerce.

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