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Director, Customer Accounts

Thomson Reuters

This is a Full-time position in Carrollton, TX posted July 2, 2021.

Join us and help shape the industries that move society forward

Thomson Reuters is a leading source of news and information for professional markets.

Our customers rely on us to deliver the intelligence, technology, and expertise they need to find trusted answers.

We live at a time when the amount of data is overwhelming, the regulatory environment is complex, markets move at breakneck speed and connectivity is expanding around the world.

Our customers count on the accuracy of our information, the reliability of our systems and the relevance of our insights to help them navigate the changing worlds of commerce and regulation.

We believe our workflow solutions make our customers more productive, by streamlining how they operate.

Reuters is renowned for the integrity of its news.

The principles of freedom from bias and access to information govern everything that we do.

Our Customers are at the center of everything we do, from the moment they discover us to every business interaction we have, whether online through Digital channels or assisted by people.

As we pivot from being a portfolio company to an operating company, we are seeking a Director, Customer Accounts who is passionate about taking business initiatives and crafting them into improved business outcomes.

The Director, Customer Accounts will work with cross-functional teams to design, build, and launch processes that define and execute on the capability vision and strategy.

We are looking for an individual that is capable of wearing multiple hats in a role that is multifaceted and dynamic.

About the Role

In this opportunity as Director, Customer Accounts , you will: 
Define & articulate the end to end vision for how we will structure, set up and maintain Customer accounts for all products & services, for all parts of our business worldwide.

Identify automation & innovation opportunities for business process and data.

Ensure the capability delivers the expected outcomes of improved customer experience, revenue growth and reduced operating cost.

Partner with Process Owners, Technology Architecture and Data Architecture to ensure processes, systems and data are aligned to deliver the capability required Identify, prioritize and remediate the root causes of poor Customer Account Data, securing where necessary the required investment and resource.

Define and own the remediation plan to improve the quality of existing Customer Account Data Prioritize the backlog of developments and investment decisions Own the capability in BAU
About You

You’re a fit for the role of Director, Customer Accounts if you have:
5+ years of experience as a Product Owner and / or Business Analyst facilitating and documenting requirements (features, user stories) gathered from both business, IT & Data counterparts with a track record of delivering improved business outcomes.

5+ years experience working as, or closely with, Data Analysts or Data Architects and experienced data hierarchies and workflows.

4 year degree in business preferred Proven leadership experience in a complex and senior stakeholder environment Experience working in a lead to cash business environment Experience working on multiple projects concurrently Experience working with cross functional teams in a large matrixed organization Substantial experience working with Agile methodology and management tools like Bitbucket, Confluence and/or JIRA.

Excellent written and verbal communication skills including senior leadership teams and can visually communicate business problems and their impacts Experience working within a company that successfully manages its Customer interactions using online business processes in a highly automated way.

Have a fundamental understanding of data structures and compliance requirements.

Experience in digital transformations, customer/client support and data analytics would be a plus
What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
COVID-19 Response: Currently working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices being remote until July 2021.

Upon return, we will be embracing a hybrid work environment consisting of in-office and remote work Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Locations: Carrollton-TX-US Eagan-MN-US;

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