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Director of Claims

Marsh & McLennan Agency

This is a Full-time position in Lubbock, TX posted June 2, 2021.

SUMMARY: Supervisory role managing every aspect of the Business Insurance Claims Department.

Develop claims management procedures and establish protocols for successful claims resolution involving all types of commercial insurance policies through delegation, escalation or direct involvement.

Monitor, coach and mentor claims personnel.

Conduct periodic claims review sessions with key clients and present capabilities to prospective clients.

Handle liability claims directly for key client and provide consultative advice.

Manage claims relationships with carrier partners, regional peers and third party consultants.

Advocate for clients throughout the claims process.

Strong understanding of various commercial insurance policies enabling quick and accurate filing of claims Exercises proper judgment and decision making to analyze the claim to determine the proper course of action and to appropriately track the claim until resolved Interacts extensively with various parties involved in the claim process including direct team members, clients, producers, insurers, internal service teams and internal and external consultants Handles claims consistent with corporate policies, procedures and “best practices” all in accordance with statutory, regulatory and ethical requirements.

Documents, tracks and communicates claim activity timely and effectively and in a manner which supports the best possible client claims experience Prioritize workflow within the department Key member of internal client relationship team responsible for conducting periodic claims reviews with designated clients Build and maintain relationships with carrier partners and regional peers through periodic meetings
Bachelor’s Degree and Claims Designation (CPCU or ARM) preferred 5+ years related claims experience preferred Knowledge of accepted industry standards and practices Ability to think critically in a fast-paced environment and appropriately solve problems, effectively communicate and embrace new challenges Analytical skill necessary to understand complex claims and lawsuits to determine if and where insurance coverage is triggered Ability to evaluate insurer’s claims decisions to determine if appropriate and to advocate for clients when necessary Ability to successfully negotiate claims as effectively and efficiently as possible Ability to motivate and coach claims personnel
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.

Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs.

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