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Director of Property Insights & Operations


This is a Contract position in Irving, TX posted August 18, 2021.

Our client is looking for their first Director of Property Insights & Operations.

This a global leadership role that will play a critical part in elevating our client’s Property Management capabilities whilst optimizing customer excellence outcomes and driving building performance.

Our client is looking for a well-rounded operations expert who is passionate about people, products, and performance.

This opportunity is fit for someone who is a self-starter who is excited about the challenge of changing the status quo to create an industry leading practice that delivers bottom line results.

Responsibilities: Partnering with global business leaders to co-create an industry leading vision for Property Management operations focused on delivering outstanding customer outcomes and driving building performance Managing and continuously improving a Property Management workbench (strategies, processes, products, tools) to enable high performance across global property management teams Overseeing process optimization and removing friction from operations processes employing Lean/Six Sigma practices Maintaining and sharing leading relevant perspectives, best practices, and strategic advice Designing and enabling operational standards and assurance and reporting tools Identifying opportunities to enhance portfolio operations and business performance Identifying and enabling standardized performance metrics and measurement tools Designing and developing business team onboarding and training architecture and tools to drive adoption and ongoing utilization Managing and growing senior level stakeholder relationships inside and outside of the organization Providing leadership and oversight to colleagues and collaborators (i.e., business product owner, technical product owner, building technology / virtualization teams, sales and asset management teams) Requirements: Exceptional ability to develop positive relationships, communicate and lead through influence with internal partners across geographies, build consensus and prioritize action and results Experience managing teams globally, developing and growing team members A track record of lateral thinking, curiosity, and looking at challenges through multiple lenses Superior analytical and data-driven thinking skills with the ability to evaluate complex situations and synthesize relevant information such as cost to service across the service catalogue Experience designing and applying innovative solutions and working with business stakeholders to challenge the status quo, deliver solutions that tackle business problems and accelerate business objectives Experience balancing global standards with local nuances, building the support and advocacy of distributed colleagues and delivering outcomes by engaging and influencing Experience in Lean/Sign Sigma methods The ability to grasp complex technical concepts and understand digital product features and benefits Strong ability to manage multiple priorities, work under pressure to meet deadlines Experience using Azure data services, Power BI and/or property management tools an asset, but not required Global or multi-national corporate experience is strongly preferred Demonstrated experience leading and implementing change across operational groups

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