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Director of Risk Management


This is a Full-time position in Austin, TX posted August 24, 2021.

Fivestars is America’s largest local commerce network, driving over $3 billion of sales and 100 million transactions annually. Our mission is to help businesses and communities thrive by turning every transaction into a relationship. We offer an all-in-one payments, loyalty and marketing automation platform that brings more customers to local businesses. Founded in 2011, Fivestars is backed by Lightspeed, DCM, Menlo Ventures, HarbourVest, and others. Together, let’s #LoveLocal. For more information visit: .

Who you are:

The Risk and Compliance Director/Sr Manager is a critical role for the company, responsible for creating and maintaining the company’s risk and compliance policies, procedures and training programs as they relate to BSA, AML, KYC and other regulatory and industry required programs, and managing the daily activities and processes of the underwriting and risk teams.

What you’ll do:

  • Establish risk and compliance guidelines and policies in accordance with current regulations, industry requirements, and the company’s overall objectives
  • Conduct periodic audits of the organization to guarantee each department is compliant with both the spirit and letter of mandated policies; identify and remediate any gaps
  • Update all policies and procedures to reflect internal processes
  • Manage third party vendor relationships for the various risk tools that the company utilizes (e. g., bank account verification, customer identity verification, web content monitoring, etc.)
  • Manage and monitor the daily activities, processes, and outcomes for the underwriting/risk teams
  • Ensure efficient and high-quality processes are in place for the underwriting/risk teams and that effective and productive communication with internal (e. g., sales teams) and external (e. g., customers, processors) stakeholders is occurring
  • Evaluate and ensure the adequacy/accuracy of internal management reporting used to monitor the effectiveness of the company’s risk and compliance programs
  • Serve as subject matter expert and key point of contact for all departments on issues and questions relating to our risk and compliance policies and procedures
  • Ensure proper document and record retention policies are in place and followed, in accordance with various regulations and industry requirements
  • Identify and communicate to the leadership team on the key business metrics that demonstrate policy effectiveness, identify areas of improvement, etc.

What we’re looking for:

  • Bachelor’s degree preferably with a STEM major.
  • PayFac or ISO experience in Card Payments industry
  • 3+ years of experience engaged in Underwriting, Risk, Compliance and Chargeback/ACH Return-related tasks
  • Familiarity with ACH/ NACHA Operating Rules and Guidelines and its applications to Originator Risk Management
  • Familiarity with card association operating rules and guidelines
  • Experience and knowledge with underwriting, AML/KYC and transaction monitoring systems
  • Experience in reviewing and analyzing individual and corporate financial data, AML and KYC/KYB documentation
  • 5+ years of experience with customer service principles and practices
  • Excellent organizational and analytical skills
  • Strong proficiency in MS Office applications (Including Intermediate or Expert Excel skills)
  • Good communications skills, both written and verbal 


  • AML Certification, (e.g. ACAMS, ACFCS, AFPS, etc.) is a plus
  • Accredited Automated Clearing House Professional (AAP)
  • Experience as a PayFac using WorldPay Payment Gateway platform

Fivestars provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or other applicable protected categories. In addition to federal law requirements, Fivestars complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Fivestars are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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