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District Operations Manager-Filtration

DS Waters of America, Inc.

This is a Full-time position in San Antonio, TX posted June 16, 2021.

Overview of the District Operations Manager – FiltrationThis position is responsible for leading, evaluating, training, and on-boarding service technicians who refurbish, service and repair equipment such as water coolers, filtration units, water vending units and other small dispensing equipment. This leader will foster a “safety first” culture through awareness, training and accountability. This role must create a positive work environment through real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that operational plans are executed, performance and budget goals are achieved, and team members are kept informed to guarantee alignment on consistently and safely delivering a great customer experience.Job Responsibilities* Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Service Technicians.* Champion safety by actively leading and demonstrating behaviors aligned to Primo Water North America’s Core Safety Principles.* Own execution and adherence to PWNA’s standards for all branch/location processes related to customer service, order delivery, and inventory through cross-functional collaboration.* Execute against service standards* Support the personal and professional development of direct reports through performance objectives and daily coaching. Regularly participates in route rides and delivers on the job training, as well as, observations to stay abreast of market conditions and properly evaluate customer needs.* Promote a positive employee experience through on-boarding, orientation, and employee engagement activities* Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions.* Responsible for maintaining staffing levels through talent acquisition, development, and retention.* Analyze and monitor area activities and results; develop and implement alternative plans as needed.* Measure and monitor area profitability levels; take corrective action as required. Evaluate market for opportunities to grow revenue.* Implement financially sounds decisions to deliver financial plan for area of responsibility.* Possess thorough knowledge of process and operation of designated equipment.* Serve as key part of the change network by actively leading direct reports through transformational business initiatives.* Ensures AM and PM business routines & processes are conducted in a safe, efficient and effective manner.* Coach, develop and manage performance through transparent field leadership* This is a field role — work in the field with Technicians to develop skills* Serve as a brand ambassador by nurturing quality relationships with employees and customers, being knowledgeable about our products and services and providing exceptional customer experiences.Job Requirements* Bachelor’s Degree and / or four (4) years of related work experience.* Previous experience in managerial role or leading / motivating a team centered environment.* Strong knowledge / experience of financial analysis and P&L; ability to apply financial theory and practices as well as provide tools/knowledge* Ability to lead, organize and build effective and diverse teams.* Ability to listen and respond to information effectively and influence decision makers.* Sales techniques/negotiation and customer relationship/service skills.* Ability to be innovative and creative.* Strong decision-making ability and judgement* Ability to frequently lift and/or move 10 pounds and periodically lifting and/or moving up to 75 pounds.* Ability to travel to meet business needs* Demonstrated electrical and mechanical skills and ability to use proper tools as provided.* Exceptional customer service and communication skills with varied audiences and mediums* Excellent planning, time management, organization and problem-solving skillsWho We ArePrimo Water North America is America’s favorite water, coffee and filtration solutions provider–reaching customers when, how and where they need water and creating customers for life by making better-for-you beverages easy.One of North America’s largest bottled water companies, we deliver safe, great-tasting water to homes, businesses and retail locations across the U.S. and Canada via 12 regional brands and three national brands — Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, Mountain Valley Water, Mount Olympus, Nursery, Primo, Sierra Spring, Sparkletts and Vermont Pure.In North America, we provide direct delivery to more than 1.6 million homes and business locations, and over 13,000 retail locations across 42 U.S. states and Canada, covering 90% of the U.S. population and 80% of the Canadian population. We are also proud to provide more than 22,000 water exchange and refill locations.Please visit our website www.water.com for more information about Primo Water North America. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

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