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E-Commerce Account Manager

Advent Air Conditioning, Inc.

This is a Full-time position in Lewisville, TX posted December 11, 2021.

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

Founded in 1981, Advent Air has been making a big, Texas-size difference in the quality of HVAC systems installed in homes and businesses across the DFW Metroplex.

We specialize in residential HVAC installation, repair and replacement.

Our core values of honesty, going above and beyond, always remaining curious and consistently maintaining a sense of urgency in our work is what sets us apart.

These values are the cornerstone of our company and have led to us receiving both local and national awards.

We are the only HVAC company in North Texas to Win the BBB Torch Award for Ethics.

What We Do

We are a passionate, family-oriented team whose goal is to help people get the most out of life.

We want to empower every customer to make smarter decisions about heating and air conditioning while providing only the best services and products available.

The Big Task

Looking for an energetic and positive personality for this front line position with excellent customer service skills to work in a fast-paced environment where you are the first contact many callers and visitors have with our company.

Benefits
Competitive Hourly Pay (Depending on experience) with Yearly Profit Sharing Incentives
Employee Health Care Coverage
Family Health Care Coverage
Healthcare spending or reimbursement accounts FSA’s
Access to Vision Insurance
Access to Dental Insurance
Short Term Disability Insurance
Long Term Disability Insurance
Life Insurance
Paid time off (PTO)
Paid Sick Days
Paid Vacation Days
Paid Holidays
401K
Ongoing Training
Yearly Vacation Giveaways with Expenses Paid
Annual Christmas Party
Free Coffee & Water
Desired Skills and Experience

The E-commerce Account Manager.

is an entry-level role with the opportunity to learn and grow within our Customer Service team.

The e-CAM is responsible for handling orders, responding to emails, and handling inbound/outbound calls.

Professionally handle incoming requests from consumers and ensure all requests are resolved promptly and thoroughly.

Act as front-line support to ensure the highest level of service to our consumers.

Essential Duties and Responsibilities
Professionally handle incoming requests via email from Consumers and ensure all orders are processed timely and accurately.
Responsible for handling all inbound phone calls and emails
Communicate effectively with Consumers regarding any inquiry or issues with orders, products, promotions, shipping, account profiles, payment matters, returns, and technical questions.
Accurately maintain account maintenance and updates to ensure the integrity of the data.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the consumer’s experience.
Requirements
Highly developed sense of integrity and commitment to customer satisfaction
Demonstrated passion for excellence with respect to treating and caring for customers.
Strong communication skills to effectively interact with consumers and employees, both verbally and in writing
Strong attention to detail and accuracy
Possess a positive attitude, strong work ethic, and have a resilient mindset.
Ability to work effectively within a team environment and collaborate.
Ability to multi-task with attention to detail in a fast past environment
Knowledge of Microsoft Office Applications (Excel, Word) and Shift4Shop
If you can achieve the above and you find it fun and challenging
– you have just the right amount of skill and experience.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for.

You will work in a place where they will be appreciated by their team and their customers, and where their work has a direct effect on the success of the company.

If this sounds like you, spend a little time learning about Advent Air Conditioning by visiting adventair.com

Job Type: Full-time

Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Schedule:
Monday to Friday
Supplemental Pay:
Bonus pay
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 4 years (Preferred)
E-commerce: 4 years (Preferred)
Work Location: One location

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