This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Find jobs in Texas today!

To post a job, login or create an account |  Post a Job

  Jobs in Texas  

Bringing the best, highest paying job offers near you

previous arrow
next arrow

EasyExpunctions. com: Customer Success Manager

EasyExpunctions. com

This is a Full-time position in San Antonio, TX posted March 6, 2022.

The Company:E-Legal, Inc, d/b/a Easy Expunctions is a dynamic, rapidly growing tech and data startup based in San Antonio, TX.

We leverage technology to assure our customers a clear and cost-effective solution to clearing criminal records.

We seek to inform and empower people interacting with the criminal justice system and create a fast-track to justice with guaranteed results.Our People:We hire people who are both brilliant and humble.

They are high performers with a strong moral compass and good judgment.

Our employees own their own positions, hold themselves accountable, and are guided by big ideas rather than by micro-management.

They prioritize our customers, then the company, then their teams, and then themselves.Our Values:We care about our fellow human beings and believe in second chances.

We want people to feel safe, valued, and able to pursue their goals.

We seek, share, and apply knowledge and feedback to drive our innovation and increase our efficiency and positive impact.

We vigorously protect the confidentiality of the criminal data we possess/access and seek to empower individuals eligible for getting their record cleared.

We unquestionably offer those in front of us our time and full attention, with a goal of helping them with whatever they need.

We select and use capital, human, and natural resources mindfully for maximum benefit and minimal harm.The Position:The Customer Success Manager is one of the most critical roles at Easy Expunctions.

The CSM is responsible for ensuring that our customers are guided through the filing and approval process seamlessly.

This role is a nice combination of customer service and administration, perfect for a well-organized and efficient people person.

Works closely with colleagues in different departments to ensure a seamless and memorably great experience for our customers.

The Customer Success Manager must welcome change and adeptly adapt processes as a result of the constant evolution of our startup world.Job Description:Having a burning desire to enhance customer experienceProvide exceptional customer service that goes above and beyond to ensure complete customer satisfactionSet, complete, and document tasks on the company’s CRM (Salesforce) to ensure customers receive all necessary and helpful updates and follow-upsLog effective notes from phone calls that allow for transparency on customers account to be able to come back to and easily understandRespond to all post-package purchase customer questions via phone, email, and textElicit positive public reviews and referrals due to the impressive service you provideSeek customer feedback and recommend internal changes to improve the customer experience and increase revenueWork closely with the entire Delivery Team to ensure successful delivery of Easy Expunctions productsCommunicate with the Sales Team to ensure a smooth post-sale transitionInitiate and preserve solid relationships between Easy Expunctions and the courthouses and clerks’ officesOur Requirements:Quick typer who is proficient with computers and doing maneuvering through online platforms as we are a fully paperless companyGenuinely cares about helping people and makes customer success and satisfaction a priorityPatientAbility to work closely with a team as well as independentlyCollege degreeCritical thinking and problem-solving skills are a mustExemplary organization and time-management skillsExcellent written, phone, and in-person communication skillsAbility to multi-task, prioritize and manage time effectivelyEqual Opportunity Employer Statement:E-Legal, Inc d/b/a Easy Expunctions is committed to creating and supporting a diverse and inclusive workforce.

We offer all qualified applicants equal opportunity for employment, and a work environment in which all people are valued, can achieve their potential, and where discrimination and harassment are not tolerated.Benefit Conditions:Waiting period may applyOnly full-time employees eligibleThis Company Describes Its Culture as:Detail-oriented: quality and precision-focusedInnovative: innovative and risk-takingTeam-oriented: cooperative and collaborativeWork Location:Downtown San Antonio, TX

Please add your adsense or publicity code here (inc/structure/adsfooter.php)