F&B Service Manager – Alondra

Overview: ABOUT DRIVE SHACK INCDrive Shack Inc.

is a leading owner and operator of golf-related leisure and entertainment businesses focused on bringing people together through competitive socializing.

Today, our portfolio consists of American Golf, Drive Shack and Puttery.

ABOUT AMERICAN GOLFAmerican Golf is one of the most experienced and innovative operators in the golf industry today.

As an owner, lessee, and manager of golf courses and country clubs for over 50 years, American Golf has the unmatched expertise to maximize any golf opportunity.

Over its 50-year history, American Golf has been involved with more than 325 golf courses for various private entities or public agencies.

Currently, American Golf manages over 70 facilities across the United States.

To learn more or plan your visit, please visit americangolf.com.

Responsibilities: Job PurposeThe Event F&B Service Manager is responsible for managing services in various food and beverage outlets ResponsibilitiesManage dining room and event operations to ensure room is properly setup (tables, chairs, linens, table settings, glassware, etc.).

Ensure service staff are in proper uniformCreate shift sheetsCommunicate with service and kitchen staff regarding reservations and/or special events; conduct a pre-shift/pre-event meetingManage bar and event beverage consumption.

Maintain a Banquet Bar Control sheet for eventsAssist F&B Director/Manager with hiring, orientation, training, scheduling, performance reviews, and disciplinary actionsControl food and beverage costsCreate reports for leadership and accounting by maintaining accurate daily and weekly punch detailsMaximize food and beverage sales by identifying and targeting sales opportunitiesEnforce policies requiring the confirmation of legal drinking age and discontinue service to intoxicated guestsAssist Food & Beverage Director in the delivery of staff meetingsImplement and support initiatives and programs requested by managementOther duties may be assigned by management.

Qualifications: QualificationsMust be of legal age to sell and serve alcoholic beverages, applicable state card or certificate must be provided if required by state lawExperience in resolving customer issues/complaints as well as overall excellent customer service requiredProficient in computer software including Microsoft Word and ExcelSolid time management, organization, and prioritization skillsProven ability to effectively build and foster a team environmentAbility to make decisions in a fast-paced environmentValid driver’s license required EducationMinimum of 5 years of related experience in customer service role within the hospitality industryMinimum 2 years of management experience in golf, hospitality, or service industry required Skills/Abilities/Personal CharacteristicsKnowledge of Food Service RegulationsVerbal and Written CommunicationCustomer ServiceTeamworkSense of urgency Working ConditionsFood & Beverage Service Manager may be required to fill in as bartender, server, host, etc.

to relieve staff during peak service hoursDays and hours of work vary by schedule and business needsEvening, weekend, and holiday work will be requiredWhile performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull.

The employee may be required to lift and carry objects weighing up to 50 pounds.

Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.May need to lift to 50 poundsReasonable accommodations will be made to enable individuals with disabilities to perform the essential functions American Golf Corporation is committed to equal employment opportunities for all.

We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state and/or local law.