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General Manager

Benchmark La Cantera Resort & Spa

This is a Full-time position in San Antonio, TX posted August 19, 2021.

Benchmark’s company culture is central to our management philosophy.

The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication.

We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:Seeking a qualified, experienced General Manager to oversee one of San Antonio’s luxury Resort, La Cantera Resort & Spa!

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor.

Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts.

At Benchmark Global Hospitality Company, our General Managers are proactive solution seekers, they lead by example, and continuously encourage and engage their team members.

He/she will provide the strategic leadership required to achieve the fiduciary and quality goals of resort owners, guests, stakeholders, and team members.

The GM will ensure the effective and efficient operation of all facets of the resort while improving on the current model and be responsible for managing in a manner consistent with the mission, operating philosophy, standards and values of the property owners and Benchmark, the managing entity.

Job Description: Take full P&L responsibility for the property.

Lead the staff to produce outstanding hospitality.

Direct programs pertinent to increasing quality and profits.

Ensure that Benchmark Hospitality resources are fully utilized to achieve the objectives.

Establish with the property owner a credible approach to management and marketing for the property – both real and perceived.

Essential Functions include, but are not limited to, the following: * Direct, manage, and oversee revenue generation and profitability for the property * Strong Membership relation skills * Ability to work with owners daily.

* Understanding how to impact and drive revenue.

* Lead the property strategic plan prior to the annual planning process * Lead annual planning process, to include the sales and marketing plan, operating budget, capital budget, and human resource plan * Drive new market and business development for Membership, Group, Transient and Catering Sales by overseeing an effective Sales effort.

* Uphold philosophy and values of owners and Management Company, Keeping the corporate office and the owners informed of important decisions, resort progress, etc.

on a regular basis * Maintaining a positive work environment at the property by building an outstanding team of the best talent, leading, and inspiring all employees to work to their highest capabilities to achieve the highest possible standards and holding the team accountable for results.

* Periodically prepare an evaluation of all work activities, and institute changes in systems and services offered by the Collection in every division and department.

* Develop and execute an effective communication plan to members, guests, ownership, and employees and establish liaisons with and provide special attention to key members and clients.

* Maintain good rapport with, and takes leadership role in, appropriate professional associations, educational institutions, philanthropic organizations, and community groups.

Ensure that the property participates in relevant industry, trade, and community events.

* Develop and maintain good business and community relationships; support and participate in those business and community activities, which will benefit the property’s positioning.

* Identify meaningful achievement goals.

Provide standards to measure performance.

Facilitate EC and Management Team meetings * Implement and support programs to enhance product and service at a luxury level * Taking frequent tours of the property to ensure that the quality of the facilities is maintained at the highest level * Direct programs for training and development to enhance the member and guest experience and ensure communication methods are in place for member and guest recognition and preferences * Direct employee relations programs along with Director of Human Resources.

* Maintain an atmosphere within the property that encourages an exchange of information and builds rapport between employees and management.

* Ensure Preventative Maintenance program is appropriate and managed.

* Ensure regular walk through for cleanliness and maintenance.

* Lead Capital recommendations to improve property operations.

* Direct program to see that all Member/Guest/Employee safety and health requirements are met.

* The ability to work in an environment with constant change.

Be creative in the approach to problem solving, offerings, etc.

* Other duties as assigned and required.

Requirements: * Requires ability for highly complex conceptual thinking and developing creative solutions * Previous hospitality experience required.

* Strong Food & Beverage knowledge * Minimum 10 years previous GM experience required * Requires a minimum formal education of a bachelor’s degree, or equivalent on the job experience * Some sales and marketing experience required * Must be able and willing to work within the confines of a strict budget.

Benefits * Medical Insurance* Dental Insurance* Disability Insurance* Life Insurance* Vision Insurance* Matching 401-k* Company Hotel Travel Discounts* An Equal Opportunity Employer* We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.* Growing company with emphasis on employees* EOE/AA

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