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General Manager

Comfort Suites

This is a Full-time position in Nacogdoches, TX posted July 18, 2021.

General Manager experience preferred.

AGM’s and FOM’s welcome to apply
The purpose of this job is to achieve revenue, profit and guest satisfaction objectives, and to ensure company standards are being achieved for employee satisfaction, product quality, and asset protection for the Corporation’s hotels.
The primary responsibility of this position involves directly overseeing the site operations of the property to optimize efficiency, by reducing the operating costs, (such as labor, room supplies, breakfast food items, utilities etc.): maintaining high operating quality standards and customer service by recruiting, training, and retaining competent staff.

Achieve and maintain a high level of occupancy and room rates to improve the financial performance of the property(s).

Work to optimize processes and trouble shoot issues as needed.

Lead by example to build an effective team of managers.
Revenue Management :

• Assist the Operations Manager in preparing the business plans and budgets for revenue objectives for the property.

• Obtaining accurate competitive market information concerning, the relative position in the market, new sources of revenue, and prudent actions to obtain maximum revenue.

• Obtain revenue objectives by coordinating cross-market sales efforts, and training the front office team to properly implement corporate and/or Brand marketing campaigns and sales efforts.

• Direct team members to correctly execute revenue management strategies.

• Grow revenue by pursuing sales efforts with lager accounts.

• Coordinate efforts with the Operations Manager to achieve planned monthly revenue goals for the corporation, analyze variances to plan, and implementing contingency plans to improve shortfalls to plan and/or to take advantage of unforeseen market conditions.
Financial Results :

• Assist the Operations Manager through the annual budget process.

Review and make recommendations.

• Review financial performance for the hotels and take action to correct any variances in order to achieve annual objectives for operating profits.

• Protect the company’s financial assets by reviewing hotel operations to ensure proper administration of company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll and all other financial transactions.

Also, ensure proper administration of company policies and procedures for protecting the safety of guests and employees.

• Pass all financial audits on hotel transactions and ensure each property operates according to corporate guidelines and ensure action is taken to correct deficiencies.
Guest Satisfaction :

• Review hotel measures of guest satisfaction to ensure objectives will be achieved and that appropriate action is taken to correct any issues that adversely impacts guest satisfaction.

• Review hotel operations to ensure that it is being managed in accordance with standards, and direct team members to eliminate service issues that result in repeated variances.

• Receive satisfactory scores on guest satisfaction surveys and ensure the property has taken action to correct any deficiencies.
Employee Satisfaction :

• Select and train Department Managers and team members to successfully perform all essential job functions.

• Maintain an acceptable level of employee turnover for hotels in the corporation.

• Review hotel measures of employee satisfaction to ensure fair and consistent treatment of all employees, and take action to correct any hotel level issues that adversely impact employee satisfaction.

• Audit hotel procedures for recruiting, selecting, training and managing employees and hold department managers accountable for taking action to correct any procedures that do not meet company standards and policies.

• Identify and maintain sources for recruiting team members.

• Conduct annual assessment of job performance and development needs for team members, and assign new job responsibilities and/or training that will lead to improved job performance and career growth.

• Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest.
Product Quality :

• Review hotel operations to ensure that company standards are being achieved for product quality and hold team members accountable for taking action to correct any variances from standards.

• Provide input to the annual capital budget for each property.

• Receive satisfactory scores for product quality as measured by Brand inspections.

• Execute company policies and procedures for purchasing at all hotels.
Brand Management :

• Ensure correct and consistent execution of all company and franchise policies, programs and procedures that will result in a consistent guest experience across all hotels.

• Provide leadership by creating a positive work environment with all corporate franchise departments to support the effective execution of brand strategies.

• Provide leadership by facilitating the flow of information between hotel field operations and the corporate offices on a monthly basis.

• Identify best demonstrated practices of hotel operations, and provide leadership by developing best demonstrated practices into standard operating procedures that can be implemented at all hotels corporate wide.

• Identify any business trends that could provide a competitive advantage for the company or adversely impact the company.

• Participate in annual job performance assessment and succession planning for department managers, and participate in the transfer of team members for the purpose of career development.

• Attend franchise training, meetings and seminars and implement new policy and procedures as required.
Duties and responsibilities:

• Lead the operation of the hotel(s) in the competitive market and take full ownership of its operating success.

• Provide oversight and direction for the management and employees and ensure that the selection and training of the employees is such that it remains the highest operating standards, encourages co-operation between the employees and promotes job satisfaction.

• Achieve the financial goals and expectations of the ownership, implement strategic and tactical plan to facilitate this goal.

• Responsible for ensuring that all guests’ experiences are positive.

Answer, correct, and remedy any issue during or after their stay.

• Responsible for ensuring and implementing all requirements of the franchisor, meet and exceed the quality standards set by the franchisor measured by regular property inspections, To correct any deficiencies listed in the previous reports promptly.

• Provide strong leadership and communication to staff regarding polices and procedures, objectives, strategies, service standards to ensure complete guest satisfaction and profitability.

• Conduct regular staff meetings and communicate on going process along with discussing areas of improvements.

• Use coaching and team building skills to evaluate, motivate and unite all employees by creating a positive, consistent and fair work environment through open communication, career development, and as well as recognition programs.

• Responsible for the accuracy of daily paper work in regards to income, occupied rooms and payroll, resolve any discrepancies in housekeeping report and front desk.

Ensure that all no shows are being billed on time.

• Responsible for billing all A/R weekly and to make follow up collection calls, all A/P need to be logged and any invoices with recap sheet should be sent for payment to the corporate offices.

• Responsible for all sales and marketing of the property including any advertisement in publications, visiting current clients regularly as well as prospecting for any future additional business.

• Responsible for the supervision of the maintenance department and ensure that the appearance of the property is to the standards established by the franchisor.

Inspect all areas of the property including guest rooms on a regular basis to make sure that other employees adhere to established franchise standards.

• Review and explain the operating results to the ownership on a monthly basis, communicate any changes or concerns more frequently if needed.

• Review and suggest any changes or improvements in current expenses and payroll of the property to the ownership.

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