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General Manager – William P. Hobby Airport

Hudson Group

This is a Full-time position in Houston, TX posted September 3, 2021.

Located at William P. Hobby Airport

William P Hobby Airport: Located ten miles of downtown Houston. This branch does $7 million multi store operation. It is a seven store operation including four Hudson News, two Specialty Brand Stores, and one Duty Free operation.


In charge of the general management and the commercial activities of the business, and accountable for the retail standards within the area to maximize profitable sales and manage local relationships.

Key Accountabilities:
• Responsible for managing the shops within an operation, consistent with the short and long term interests of the company, its employees and its customer and ensuring the highest level of customer service possible
• In conjunction with the Country General Manager and Regional Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the shops
• Analyze the KPI’s if any issue in the shop might be affecting the daily sales, and take corrective actions if needed
• Organize and lead the Weekly and Monthly Meeting with Operation’s responsible, including all the relevant events of the week (sales, promotions, categories, brands, HR, etc.)
• Prepare a weekly and monthly action plan as a result of the Weekly and Monthly Meeting
• Review Sales targets by shop, category and brand, compared to the previous week, month, year and budget
• Lead the Terminal/Store Manager’s team
• Control the cost and take actions if needed
• Cultivate an excellent relationship with the Airport authorities
• Coordinate the SIP in terms of implementation and execution
• Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops
• Responsible for matching of staffing to the customer flow (Shift Planning) and review staff performance and track FTE by department
• Execute performance evaluations and goal assessments
• Accountable for the P&L in the operation
• Analyze monthly KPI’s, income statement and balance sheet, and control exchange rates
• Participate in the determination of the investment and development plan
• Need to work with Supply Chain, Commercial and Marketing Team to ensure the right store level, assortment and marketing support to maximize sales / profit
• Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented
• Works closely with the ACDBE Partners and their management team to provide reports on the state of operations and collaborate with them to obtain the annual certification
• It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors

Knowledge, Skill and Ability:
• Retail experience with at least 6 years at management level and also in Duty Free operations
• Knowledge of the Retail or Consumer goods industry
• Strong leadership skills
• Demonstrated ability to build effective teams and motivate employees
• Good knowledge of Travel Retail concepts
• Good problem solving skills
• Airport / travel retail experience a plus
• Previous Capital Project Management experience
• Experience in managing Multi-unit/Multi category retail business

Hudson Group is always on the lookout for top quality people who want to be a part of a winning retail team. With many stores and concepts across the country and throughout the world, we have the ability to help you find the job that is right for you. We recognize that our employees are a driving force behind our success! Our dedicated team enjoys an exciting and friendly environment!

We invite you to learn more about our:
• Competitive Salaries
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• Paid Vacation
• Paid Sick Time
• Employee Recognition Programs
• Advancement and Growth Opportunities
• On-going Training & Development

Qualified candidates should submit their resume for immediate consideration.

The job that’s right for you!

Hudson Group will consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law. #AF123

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