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Global Key Account Director

Livingston International

This is a Full-time position in Houston, TX posted June 20, 2021.

Seeking dynamic and progressive Global Key Account Director

Livingston International is North America’s number one company focused on customs brokerage and compliance.

Livingston also offers international trade consulting and freight forwarding across the continent and around the globe.

Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.

If you are seeking a company who backs your efforts, provides a clear professional growth path, stellar benefits, helpful colleagues, and a commitment to social responsibility, apply today with Livingston International.

JOB SUMMARY

The Key Account Director will be responsible for developing and maintaining a global Key Account Plan for an assigned strategic account.

The Director will coordinate with Operations, Business Transformation, and other lines of business (LOBs) on solution design, commercial strategy and customer experience initiatives.

KEY DUTIES AND RESPONSIBILITIES (include but not limited to)

1.

Define and maintain a Key Account Plan for the assigned strategic account

2.

Design and work with operations to implement processes and measures to improve the strategic account’s customer experience

3.

Design solutions to align Livingston with customer strategic initiatives, respond to regulatory changes, and other changes in business or operating conditions

4.

Coordinate with Business Transformation team to align technology initiatives with customer requirements

5.

Coordinate with Brokerage to align customer service goals and define new solutions that sit between Brokerage and GTM

6.

Define, explain and demonstrate GTM’s value proposition to the assigned account

7.

Support commercial discussions – lead development of negotiating strategy, calculate level of effort and pricing, Work with Legal on contract terms

8.

Stay abreast of news and trends impacting the customer and its industry and author internal position papers

9.

In conjunction with Marketing, author white papers, articles and other documents about the customer’s industry for publication

10.

Develop and maintain customer experience metrics.

Work with operating directors to address customer concerns

11.

Perform other related duties as assigned by management.

12.

Adhere to established policies and procedures.

INTERNAL AND/OR EXTERNAL CONTACTS

Internal / External

Contact

(generic titles/roles)

Nature

Frequency

Internal

1.

GTM leadership

2.

Global Operations teams

3.

Transformation Team

4.

Finance

5.

Other LOBs (Consulting, Brokerage, Freight)

6.

Product Management

7.

Marketing

8.

Legal

1.

Strategic direction and guidance

2.

Solution design and product development

3.

Pricing and commercial/ negotiating strategy

4.

Write internal position papers on customer or customer’s industry

5.

Write white papers or case studies on customer’s industry for external publication

– Ongoing

External

1.

Assigned customer

1.

Primarily in support of Operations

– As needed

PEOPLE MANAGEMENT
Only responsible for own work.

Organizes and coordinates workflow of others and/or shows other employees how to perform tasks or duties.

Coaches, assigns tasks and monitors work of others.

Provides hiring, firing, promoting and performance appraisal recommendations.

Full hiring, firing, performance appraisal responsibility.

Plans departmental work, staff developmental and training needs.

Manages staff through subordinate managers.

NUMBER OF DIRECT REPORTS:

0

JOB TITLES OF POSITIONS SUPERVISED/MANAGED:

· N/A

FINANCIAL ACCOUNTABILITY

AMOUNT

Revenue generation target (Sales)

None

P&L responsibility / Profit Margin (BUs)

None

Budget/expense responsibility (support functions)

None

KNOWLEDGE AND SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skills, and abilities required.

Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

· Strategic thinking

· Understanding of Managed Services service offerings and the operational processes behind them

· Ability to identify and analyze issues coupled with an ability to recommend and implement solutions

· Strong analytical skills and attention to detail

· Excellent communication (written and oral) and interpersonal skills

· Service oriented giving high priority to customer satisfaction.

· Required to have excellent interpersonal skills to deal effectively with clients, team members, other departments and all levels of management.

· Strong business and financial acumen.

· Proficient in Microsoft Office suite, Windows, web browsers, etc.

EDUCATION & CERTIFICATIONS

· Bachelor’s degree

· Prefer JD or MBA

EXPERIENCE

· Minimum 10 years of experience in the Global Trade Industry or related field

Job Type: Full-time

Salary: $120,000.00
– $175,000.00 per year

Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance
Schedule:
Monday to Friday
Supplemental Pay:
Bonus pay
Education:
Bachelor’s (Preferred)
Work Remotely:
Yes
COVID-19 Precaution(s):
Remote interview process Social distancing guidelines in place Virtual meetings Sanitizing, disinfecting, or cleaning procedures in place

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