HR Training Manager

Overview:

COMPANY:

Established in 1958, Goodwill Central Texas is a non-profit organization that has transformed thousands of lives through the power of work. We are the leader in workforce development, one of the largest employers in our region, and a cornerstone of the community. Our mission is funded through our donation-driven retail stores, comprehensive business and staffing solutions, and generous community support. Our vision is to empower every Central Texan to transform their lives through work and education. Join the team whose work empowers people to transform their lives!

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

Goodwill Central Texas is committed to fostering, cultivating, and preserving a culture of diversity and inclusion in which all employees are valued for their skills, experience, and unique perspective. This commitment is embodied in our company policies and in the way we do business. Working together as a diverse and inclusive organization is essential to our success.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

BENEFITS:

• Health insurance
• Company paid life insurance
• 403b match

COMPENSATION:

Depending on experience and qualifications

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.

Responsibilities:

POSITION SUMMARY:

The primary responsibilities of the Learning & Development Manager are:

• To lead, manage, and develop the Learning & Development team, including L&D Specialists and any seasonal interns.
• To work with team to design, develop, and facilitate curriculum content, training materials, modules, teaching/job aids, and any other L&D material needed to serve all GCT internal customers.
• To manage all aspects of curriculum development programs to include, but not limited to technical skills, management and leadership development, safety, and new technology in operations and systems.
• To manage and be responsive to the needs of team members who report to him/her; and to provide coaching and professional development guidance to direct reports on SMART Goals, competencies, and other relevant performance management metrics.
• Additional responsibilities will include working across departments/divisions to further the mission of Goodwill Central Texas by engaging, educating, and elevating internal team members through professional development. This position will work closely with other L&D Managers to regularly track departmental projects and meet strategic goals

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide effective leadership to L&D team and seasonal interns that are in alignment with GCT Leadership competencies.
• Work collaboratively with the L&D team to manage all courses in the GCT Learning Management System.
• Manage multiple/simultaneous program development projects using relevant tools, by prioritizing project deadlines. Track program development life cycles, ensures that any problems are addressed, escalated when necessary, and resolved quickly.
• Develop and formalize a robust quality assurance review process of all existing and new training programs.
• Establish a process to review and include feedback from end of course surveys into the quality assurance and course maintenance processes.
• Hold weekly 1×1 meetings with direct reports and develop SMART and professional development goals.
• Actively pursue opportunities to continue to learn best practices to develop our internal team members for career pathways.
• Build a network of allies and support – including working directly with the Retail Training Manager and the DEI & Engagement Manager – to meet the education and training needs of the organization.
• Employ a data-driven learning design approach by gathering and leveraging various data sets to show program development and success and identify need for improvement.
• Assist in evaluating past and existing programs to determine future viability and make necessary changes.
• Create and utilize a common template for all courses to be used in curriculum development.
• Work closely with Community Engagement to craft high quality internal communications.
• Coach team members on best practices and work toward building an inclusive culture of shared respect and responsibility.
• Work with vendors to evaluate products and determine which products are most beneficial for the L&D team.
• Oversee the development of multiple platforms of training.
• Facilitate orientation and other professional development training sessions.

OTHER DUTIES AND RESPONSIBILITIES:

• Assist Sr. Director with special project as needed.
• Identify and evaluate tools and processes required to optimize efficiency, accuracy in reaching L&D goals and objectives.
• Keep team updated on latest trends on developing and designing learning solutions in a variety of delivery modalities.
• Work with recruiters and other GCT partners to identify and recruit interns.

SUPERVISORY RESPONSIBILITY:

• This position has supervisory/management responsibilities over a team of L&D specialists, instructional designers, and seasonal interns.

REQUIRED QUALIFICATIONS:

• Minimum of 3 years in curriculum and instructional design and instructional technology, at least one of which must include supervisory or management experience.
• Excellent oral and written communication skills.
• Excellent knowledge of learning theories and instructional design models.
• Must exhibit maturity in behaviors consistent with effective servant leadership.
• Excellent interpersonal and organizational skills.

PREFERRED QUALIFICATIONS:

• Degree in Curriculum Development, Instructional Design, Educational Technology, Adult Education Human Performance, or related field is preferred.
• Experience working with and educating marginalized populations.

WORK ENVIRONMENT and PHYSICAL REQUIREMENTS:

• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 50 pounds with or without a reasonable accommodation.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.
• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop and kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required as business demands dictate.

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