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IT Quality Assurance Supervisor

Sedgwick Claims Management Services, Inc.

This is a Full-time position in Dallas, TX posted July 20, 2021.

The ‘Apply with SEEK’ option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the ‘Apply’ option.IT Quality Assurance SupervisorIF YOU CARE, THERE’S A PLACE FOR YOU HEREFor a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.PRIMARY PURPOSE: To supervise IT quality assurance staff and processes.ESSENTIAL FUNCTIONS and RESPONSIBILITIES* Supervises software quality and monitors activities.* Defines and establishes quality assurance procedures, standards, metrics reporting, and auditing.* Defines quality tasks, develops plans, and incorporates quality activities into development plans.* Trains project team on quality tasks and activities.* Specifies and confirms quality checkpoints throughout development efforts.* Facilitates and monitors peer reviews.* Reviews quality data, conducts audits, tracks quality metrics, and reports on findings.* Tracks non-compliance issues and monitors through resolution.* Keeps up-to-date with technology changes and direction.ADDITIONAL FUNCTIONS and RESPONSIBILITIES* Performs other duties as assigned.* Supports the organization’s quality program(s).SUPERVISORY RESPONSIBILITIES* Administers company personnel policies in all areas and follows company staffing standards and training recommendations.* Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.* Provides support, guidance, leadership and motivation to promote maximum performance.QUALIFICATIONSEducation & LicensingBachelor’s degree from an accredited college or university preferred. Information Systems or Computer Science major preferred.ExperienceEight (8) years of related experience or equivalent combination of education and experience required to include six (6) years of testing/quality assurance experience or four (4) years of Quality Assurance and demonstrated experience within another technical area of the SDLA, two (2) years of specialized experience with emphasis on interpreting user requirements and development of business application tests, and experience with one or more of the following required: Compuware QACenter, Mercury Interactive, HP QC, Rational SQA Suite or Seque SilkTest. Insurance industry preferred.Skills & Knowledge* Thorough knowledge of software requirement management and testing tools* Strong knowledge of system testing best practices and methodologies* Excellent oral and written communication, including presentation skills* PC literate, including Microsoft Office products* Leadership/management/motivational skills* Excellent analytical and interpretive skills* Strong organizational skills* Excellent interpersonal skills* Good negotiation skills* Good judgment and discretion skills* Ability to manage multiple projects and set priorities* Ability to work independently and in a team environment* Ability to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingNOTE: Credit security clearance, confirmed via a background credit check, is required for this position.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

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