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Manager II, Compliance Risk and Diligence


This is a Full-time position in Dallas, TX posted August 23, 2021.

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens.

Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business.

We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another.

As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll, a division of Duff & Phelps and part of the Governance, Risk, Investigations and Disputes business unit, is the leading global provider of risk solutions.

For more than 45 years, Kroll has helped clients make confident risk management decisions about people, assets, operations and security through a wide range of investigations, cyber security, due diligence and compliance, physical and operational security, and data and information management services.

Through a combination of in-depth subject matter expertise, global research capabilities and flexible technology tools, the Compliance Risk and Diligence practice of Kroll, a division of Duff & Phelps, helps clients take a risk-based approach toward meeting obligations or remediating failures regarding anti-bribery, anti-corruption and related regulatory mandates.

These include pre-transactional intelligence; vendor, supplier and distributor due diligence; vendor management platform; leadership/executive vetting; sanctions screening and monitoring; country/industry risk; and bespoke inquiries.

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk, and transparency challenges.

Apply now to join One team, One Kroll.

RESPONSIBILITIES: An opportunity for the successful Commercial Sales Solution Engineer (Manager II) candidate to join a dynamic, focused, and successful team bringing a suite of best-in-class services and solutions to our Worldwide client base.

Working with and reporting to the Head of Commercial Strategy and Operations, this is a new and pioneering role in the Kroll Compliance, Risk and Diligence (CRD) Commercial Strategy and Operations (CSO) team.

The primary responsibilities are to provide pre
– and post-sales support for our existing and growing customer base as part of CRD’s Business Development and Client Engagement activities.

The Solution Engineer will be responsible for the technical relationships with customers and prospective customers and will also work internally with our product development, Customer Application Support Team (CAST), and other internal stakeholders to identify and communicate the solutions that meet our customer’s needs now and in the future.

Pre-Sales Responsibilities: Assist Global Business Development Team, Strategic Account Managers, and Client Managers, through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.

Demonstrate the Kroll Compliance Portal to existing and prospective clients with a mastery of the relevant use cases and the ability to tailor the conversation to meet the needs of the attendees.

Represent the product to client and at field events such as conferences, seminars, etc.

Educate prospects on product implementation and usage and answers their technical and security questions, helping to eliminate technical objections Participate in consultations and/or product capability assessments with prospects.

Create relationships with key decision makers and serve as external technical spokesperson.

Respond to functional and technical elements of RFIs/RFPs Develop and maintain a broad knowledge of the live assistance/customer experience industry to stay aware of trends, issues and competition.

Work alongside marketing to develop and improve sales materials to assist in the positioning of the Kroll Compliance Portal.

Post-Sales Responsibilities: Provide pro-active support to Global Business Development Team, Strategic Account Managers, and Client Managers in the management of clients throughout the duration of their relationship with Kroll.

Work directly with customers to troubleshoot, diagnose and resolve technical issues.

Provide client end-user training Provide customer assistance by escalating and reproducing the problem to internal development sources until a solution is reached.

Provide customer feedback to executive and development teams to participate in functionality roadmap planning.

Regularly update Global Business Development Team, Strategic Account Managers, and Client Managers with product development updates, issues, and roadmap updates.

Work cross-functionally within Kroll and with external partners.

Support the production and delivery of client facing Account Review Decks.

Any other ad-hoc duties as required.

REQUIREMENTS: BS/BA in a related discipline or equivalent relevant commercial experience Minimum of 4 years technical experience in a B2B environment with either development, operations, or joint DevOps responsibilities.

Ability to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environment.

Ability to lead multiple customer engagements and have a deep technical background in software development and/or operations.

Understanding of and experience with client software/implementation functional quality, security and performance testing tools and techniques Proven experience in contributing to the production of RFI/RFP response documents.

Demonstrable strong ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

Skills required include strong organizational ability, through tasks prioritization and effective time management.

Enthusiasm, passion and a commitment to mutually successful outcomes for the client and Kroll are a must

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