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Manager, Operations

VillageMD

This is a Full-time position in Houston, TX posted August 4, 2021.

Why Village Medical?
At Village Medical, we’re looking for an Operations Manager to help us transform the way primary care is delivered and how patients are served.

As a national leader on the forefront of healthcare, we’ve partnered with many of today’s best primary care physicians.

We’re equipping them with the latest digital tools.

Empowering them with proven strategies and support.

Inspiring them with better practices and consistent results.
We’re creating care that’s more accessible.

Effective.

Efficient.

With solutions that are value-based, physician-driven and patient-centered.

To accomplish this, we’re looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo.

Individuals who have the confidence to lead but the humility to never stop learning.
Could this be you?
Reporting to our Vice President of Practice Operations, to Operations Manager will have ownership and accountability to effectively provide operational expertise and leverage for our leadership team across markets.

We are looking for a hands-on individual who will provide operations planning and reporting guidance and provide seamless service to stakeholders across the business.

You’ll need to demonstrate the ability to inform and influence market leadership by conducting thorough analysis and preparing commentary to accompany monthly performance reports.

This person will play a critical role in tracking against our annual operating plan by market and metric to create different views of performance to plan.
You’ll be accountable for operational planning and reporting processes and will serve as the liaison between market operations teams, finance and analytics to architect a meaningful reporting package from corporate to market levels that supports regular reviews of performance against key clinical and financial indicators.
How You Can Make a Difference
Serving as liaison between finance, analytics and operations teams to pull together and publish regular, timely operating reports to measure financial and clinical performance Ownership and project management responsibility for organization-wide strategic planning process including process enhancement, implementation and driving to completion Participating in market operations reviews and maintaining visibility across market partners Tracking key operating meeting takeaways and action steps and required follow-up to manage project points to completion Balancing the needs of local markets and corporate stakeholders with a service mentality that continuously improves the usefulness of operational reporting Developing quarterly operational reporting package for Board review and supporting market operators in preparation for market business reviews
Skills For Success
A proactive approach to data gathering and the ability to articulate and overcome barriers by leveraging strong relationships to advance work A track record of building meaningful relationships across a diverse group of stakeholders and the ability to manage large-scale programming from concept through fruition A high tolerance for ambiguity, a service orientation, and a high level of humility for successful assimilation in our highly collaborative, entrepreneurial culture You have a strong sense of personal accountability for delivering individual and team results Experience performing under pressure with a keen sense of urgency, attention to detail, and a commitment to doing what you say you will do You have a passion for being hands-on in problem-solving and execution You demonstrate humility through your actions, relationships and communications with others
Experience To Drive Change
Bachelor’s Degree required At least 3 years of relevant, progressive operations experience; ideally a background that has used financial and other data to drive operational reporting and discipline Strong financial and data analytics acumen; operational in nature but with strong technical knowledge of systems and concepts and can liaison between data and operations Proven reporting and program development experience including past experiences building cohesive process and supporting structure in a geographically dispersed, complex business structure Desire to be hands-on with a track record of “rolling up your sleeves” to drive desired outcomes Demonstrated organizational skills and the ability to effectively manage and pivot between competing priorities Proven experience operating successfully within ambiguity; a results-oriented professional who can make sense of chaos to continually deliver desired results A flexible mindset and personality; someone who can demonstrate the ability to think outside the box and formulate creative solutions Excellent interpersonal communication, a high attention to detail, and critical problem-solving skills to garner credibility and develop strong relationships
How You Will Thrive
In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, Village Medical offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off.

You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.
Most importantly, you make a difference.

You see a clear connection between your daily work on Village Medical products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.
Our unique Village Medical culture – how inclusion and diversity make the difference
At Village Medical, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives.

To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Village Medical are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
Those seeking employment at Village Medical are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Explore your future with Village Medical today.

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