Manager, Quality Performance Improvement – Transplant and Peritoneal Dialysis Services

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.Primary PurposeResponsible for coordinating, organizing, and facilitating Performance Improvement activities for assigned areas throughout the Health System. Provides the enterprise with expertise and guidance related to quality and performance improvement methodology as well as process improvement methodology. Primary driver of performance improvement projects at all levels in the organization. Collates and summarizes information related to all PI projects in assigned areas, identifies key areas for continuous improvement, and effectively prioritizes project workload.
Responsibilities1. Manages cross-functional teams to ensure alignment in quality improvement strategies and priority setting related to value-based initiatives.2. Applies appropriate performance improvement methodology to drive and support performance improvement activities at all levels across the health system.3. Responsible for process and technology tracking improvements in cross-functional team settings in order to enhance productivity, quality, and customer satisfaction.4. Responsible for support of assigned areas and departmental Performance Improvement Committees (PICs) to meet quality and performance improvement project goals and objectives.5. Work with assigned departmental PICs to establish projects, metrics, standards, and dashboards, and to collect, organize, monitor, and evaluate quality, operational and service line performance data.6. Conduct data analysis to determine performance trends in order to proactively recommend improvements and/or corrective actions.7. Serves as a resource to assigned areas on the appropriate application of QI tools, PDSA and other performance improvement methodology and responsible for recommending performance measures and targets for each project.8. Works with other QPS departments as appropriate to collaborate in patient care and performance improvement activities (thereby providing alternative methods of addressing issues related to compliance with standards or regulatory requirements/policies).9. Participates in other quality programs as indicated or necessary to bring about resolution (e.g., Patient Safety, Medical Records, Medication Use, Utilization Review, and Quality Review Committees, etc.10. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the assigned area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.11. Manages and drives clinical excellence by Identifying ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.12. Manages department administrative staff. Selects, trains, schedules, motivates, supervises, and evaluates employees making recommendations for disciplinary actions up to and including termination, to ensure maximum utilization of individual and group capabilities. Ensures that assigned employees receive opportunities to further their knowledge.
Career Type: ManagementManagement or supervisory roles focused on operational, functional, and/or business strategy and activities within a specified area of responsibility. The majority of time is spent planning, prioritizing and/or directing the work/responsibilities of teams/colleagues. Goal achievement is typically accomplished through strong management of others to ensure operational, functional and/or business results.

• Primary responsibilities include managing teams/colleagues
• Contributes to and/or establishes operational, functional, and/or business plans that have short- to long-term impact on department and/or functional results
• Communicates with parties within and outside of own department or function, which may include external customers or vendors
• Responsible for coaching, leading, and mentoring emerging talent and developing the talent pipeline

CompetenciesLeadership & Talent Management

• Primarily manages professional level employees
• Responsible for work and results of direct reports
• Over one (1) functional area

Organizational Impact

• Plans and establishes goals and objectives for a team of professional staff and/or one or more large teams of operational or functional staff to accomplish outcomes that have direct impact on department results
• Contributes to tactical and operational, functional, and/or business plans with short-to midterm impact on department results (e.g., 1 to 3 years)
• May have budget accountability for area of responsibility, or manage elements of the budget

Knowledge & Experience

• Understands practical management approaches such as management of workflow, quality review, coaching, and performance management
• Requires advanced knowledge of a specific discipline and broad knowledge of related job areas

Communication & Influence

• May influence outside of own department, while balancing internal, divergent objectives to gain cooperation of other parties
• Communicates to parties both within and outside of own department

Degree

• Requires a four-year degree in applicable area of study.

Years of Experience

• Eight (8) total relevant experience
• 2 plus years of quality improvement experience in a healthcare setting.
• 1 year of managerial experience.
• 1 plus years of project management experience.
• Prefer: 3 plus years of clinical experience in an acute care setting.

Requirements Education RequirementsBachelor’s Degree in Nursing, or a clinically related field of study, or business from an accredited college or university.
Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.