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Moss Adams: It Senior Manager – Operations

Moss Adams

This is a Full-time position in Dallas, TX posted July 4, 2021.

Moss Adams brings more West to business.

More than a location, it’s a way of doing business in which innovation thrives and optimism abounds.

At Moss Adams, we’re excited by the greatness of possibility and the extraordinary potential for companies and individuals to prosper.

We provide the world’s most innovative companies with specialized accounting, consulting, and wealth management services to help them embrace emerging opportunity.Introduction to the teamThe IT Product Group Senior Manager is responsible for leading and managing a team of multi-disciplinary IT resources to deliver new custom or off-the-shelf solutions and ongoing maintenance and support of existing solutions within the IT domain.

Typical systems and efforts included in this domain are the firm’s foundational technology solutions that supports day to day employee productivity such as Adobe, Windows and O365 while overseeing the foundational infrastructure solutions, including Cisco Jabber, Citrix, VMWare, NetScaler, ITSM suite, TFS, IT Tools and all core solutions the rest of our products and applications rely on to function.Individuals who thrive at Moss Adams exhibit the following success skills – Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus.ResponsibilitiesManage the team responsible for planning, delivering and supporting IT products (custom and off-the-shelf) and services related to assigned product groupSet priorities, objectives and strategies for the group; maintain and optimize the operating model, team structure and rolesHire, mentor, coach and develop members of the team, identify individual training and development needs, provide growth opportunities and/or address gaps in employee performancePartner with business units and product stakeholders to support the strategic annual and ongoing planning process; ensure goals and objectives align with IT road map; facilitate recalibration of portfolio as needed based on changing firm/business and IT prioritiesCollaborate with senior IT leaders, other Product Group Senior Managers and the IT Business Management Office in the delivery of an interrelated service delivery, management operations and continuous improvement.Own/oversee, monitor and track program/projects and operations within assigned product group; report back to product stakeholders on operations, operational improvements, operational outcomes, recurring issues, incidents and problemsConsult with stakeholders to identify opportunities to leverage technology to transform their business operations; develop and manage long-term business applications strategy and road map; create and manage collaborative road map with the businessFacilitate governance/steering committee; help design and implement governance models, program/project/operations prioritization criteria, and decision making processesLead resource demand planning and budget planning for their assigned product team and participate in firm wide project pipeline planning decisionsOversee areas of quality management, communications management, change management, risk/issue management, escalation procedures; serve as the top of theescalation path for all issues within assigned product groupOversee and proactively manage their team’s performance and outcomes related to application performance, incident and problem management, operational improvements, operational outcomes, and recurring issuesQualificationsBachelor’s degree or equivalent experience required; emphasis in Business, Technology or related field preferredMinimum of 10 years of related experience in a complex IT organization required; including demonstrated involvement with building and leading high-performing teams and fostering an inclusive culture; experience in public accounting or professional services environment preferredMust be legally authorized to work in the United States on a full-time basis upon hire.

Moss Adams will not consider candidates for this position who require sponsorship for employment visa status now or in the future (e.G., H-1B status)Ability to translate the strategic direction of the business unit(s) and IT into effective and successful initiativesFamiliarity with strategic and annual planning, portfolio management and road mapsFamiliarity with IT support operations; incident, problem and change managementStrong executive presence and demonstrated leadership skills, good judgment, and ability to effectively interface with employees and leaders at all levels within the firmFamiliarity with System Selection or Application Development and the ability to lead a team through either process to final delivery and ongoing support of a product.Exceptional business acumen; equally capable of seeing “Big Picture” as well as managing the detailsProven commitment to providing exceptional client service, and foster a high degree of end user satisfaction through the delivery of quality and timely serviceAbility to analyze and evaluate complex business, system and process opportunities, think critically, and identify creative solutionsAbility to deal with ambiguity and frequent changes in organizational priorities and provide clear direction to teamsAbility to travel as needed, approximately 10%Moss Adams is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

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