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NAO Install Account Manager

Adt

This is a Full-time position in Irving, TX posted July 18, 2021.

Company Overview:

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them.

Building upon ADT’s 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S.

as an industry-leading security, fire and life safety systems integrator.

We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn.

At ADT Commercial, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect.

When you’re a part of ADT Commercial, you’ll have the opportunity to be a part of that difference every day.

With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.

For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Position Summary:
Provide “World Class” support to our National Account Customers and National Account Managers.

Assist the National Account Sales Team with customer acquisition.

Coordinate all facets of installation,service, billing and monitoring support.

Provide leadership to the National Account Team and local branch offices to succeed in meeting all Service Level Agreements and Branch Metrics.

Essential Duties And Responsibilities include the following.

To perform this job successfully, the NAO Install Account Manager may be expected to perform some or all of the duties listed, and other duties as assigned.

Maintain external and internal client satisfaction Perform proactive client care calls to External and Internal customers.

Promote the full product line and services offered.

Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services.

Ensure accuracy of data in Mastermind.

Coordinate the installation of National Account Customers.

Prepare formal correspondence in response to customer’s questions or concerns.

Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department.

Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.

Handle escalated customer calls as needed.

Ensure projects are completed on time and within budget Maintain project efficiency Position may require mandatory overtime when necessary to meet company metrics.

Perform all other duties and projects as assigned.

Supervisory Responsibilities:

Oversee daily tasks of Account Coordinators Upgrade and/or enhance supervisory skills by participating in available classes, training, and seminars continuously.

Train and mentor Coordinators and Trainees on all duties.

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