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Operations Area Manager

First Bank and Trust

This is a Full-time position in Lubbock, TX posted June 12, 2021.

FirstBank Lubbock Bancshares began with the vision of one man, Barry Orr, and a promise. Barry promised his wife and friends that he would start a bank that would become profitable through relationships, hard work and determination. “It is our goal to be the BEST community bank in the Lubbock area,” states Barry Orr, Chairman & CEO. “We knew we could help build a better Lubbock by serving the needs of customers our way.”The Operations Area Manager interacts with the retail team in day-to-day operations and problem solving for all banking centers within the bank. The Operations Area Manager has a primary role in the day-to-day management of the key back office operations at the bank. This position ensures the retail staff is remaining compliant in their operations and monitors the banking centers to ensure audits are completed accurately and in a timely fashion.PRIMARY & ESSENTIAL RESPONSIBILITIES:A. Operations Responsibilities:1. Conduct regular analysis of operational activities to assess bank performance and assist in strategizing how to improve performance.2. Insure compliance with Heartland standard operating procedures/and policies, including designating staff responsible for monitoring regulatory compliance (i.e. BSA, Funds Availability, etc.)3. Responsible for oversight of teller operations, BSA, branch security, business continuity planning, and coordinating human resource activities as related to Retail Operations4. Participates in a wide variety of Heartland committees and regular meetings to coordinate activities and identify and resolve operational problems5. Coordinates correction of any exam or audit deficiencies and responds to exam or audit findings.6. Manage cash needs for the bank including ensuring cash balancing is completed daily and monitoring the supply of money for the financial institution’s needs based on cash limits and business demand7. Monitor and review bank security procedures and control access to the vault and cash drawers, updating as necessary8. Maintain a high level of knowledge of products and services.9. Maintain a “Top 5” list of local talent10. Travel to each banking center on a weekly basis and develops high-quality relationships with the teams in those locations11. Lead the customer experience strategy to ensure banking centers are delivering consistent, positive experiences for all customers.12. Perform other duties as assigned.SUPERVISORY RESPONSIBILITIES: This position does not have direct reports1. Provides information and on-going feedback to department staff regarding expectation and performance2. Addresses and resolves all operational performance concerns and issues in a timely manner.3. Trains employees in customer service, cross selling and banking procedures4. Completes annual E-Learning Plan, Bank Secrecy Act (BSA) and other compliance training as assigned and maintains up-to-date knowledge of BSA and other regulatory requirements as it relates to the job functionREQUIRED SKILLS & EXPERIENCE:1. 7-10 Years of bank operations experience2. Bachelor’s Degree in Business Administration, Accounting or Finance required3. 3-5 years of multi-location management experience4. Previous experience in a leadership role5. Proven knowledge of banking and compliance regulations6. Excellent verbal and written communication skills7. Ability to multitask and manage stress8. Excellent customer service skills9. Knowledge of Microsoft Office and database software10. Strong attention to detail and strong organizational skillsScheduled Weekly Hours:40Time Type:Full time

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