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Operations Manager

Bolloré Logistics

This is a Contract position in Coppell, TX posted May 15, 2021.


Integrated in our Distribution Center in Dallas DFW metroplex (Coppell), the Operations Manager manages the logistics operations of a new facility of 105,000sqf, 7 days a week, 2 shifts with around 60 staff.

This Distribution Center provides logistics services to the luxury industry. Services includes warehousing, order preparation (retail & e-commerce), VAS services & distribution.

The Operations Manager is an important role to ensure that our operations meet or exceed customer’s expectations, performance targets and continuous improvement road map.



ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:


•        Support the ramp up of the new facility in coordination with the customer, hire employees and provide training, implement processes.

•        Ensure the required service, quality and efficiency levels are achieved

•        Ensure inventory accuracy is meeting contractual obligations, investigate discrepancies, and implement corrective and preventive actions.

•        Enforce QHSE policies to ensure safe work environment

•        Implement and develop strong relationship with clients, act as the main point of contact for our client to ensure order fulfillment and handle issue resolution

•        Plan and execute regular meetings with customers (Daily Ops review, Weekly Reviews & Monthly Business reviews)

•        Plan daily / weekly / monthly manpower to adapt resource to plan and monitor peak activity.

•        Coordinate with customer for prioritization when capacity issues arise

•        Participate and support the budget preparation and monthly billing to customer

•        Prepare daily, weekly, monthly KPI and customer’s reporting requests. Provide analysis and proposal for improvement

•        Ensure SOP compliance in operations

•        Drive continuous improvement within operations to improve operations performance, introduce best practice sharing to ensure optimized operational and highest service level achieved.

•        Support the recruitment and training of staff, as well as monitoring of staff development, performance and progress.

•        Prepare reports for management and customers as may be required with recommendations to improve supply chain.

•        Supervise up to 10 Supervisors in different shifts/teams.





• Bachelor’s degree in business and/or 5 years warehouse/operations experience

• Knowledge of budgeting, P&L

• Commitment to excellence and strong experience in Operational Excellence and warehouse best practices

• Strong Leadership skills

• Excellent communication skills (frequent interaction with customer & different functions/levels)

• Good analytical skills and good understanding of tools & systems supporting SC process (WMS system)

• Strong organizational, problem-solving, and analytical skills

• Passion, initiative, result-oriented drive to continuously develop and work with creativity & innovation

• Proven ability to handle multiple projects, effectively manage time and meet deadlines

• Process & task oriented

• Ability to perform under time pressure



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Bachelor’s degree in business and/or 5 years warehouse/operations leadership experience; or equivalent related experience and/or training; or equivalent combination of education and experience.



The ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 



Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.



Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.



Forklift certified or able to become forklift certified



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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