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Operations Manager (Article Delivery Team)

Article

This is a Full-time position in Waxahachie, TX posted May 11, 2021.

Hey, were Article.

Were a digital-first furniture brand thats engineering remarkably better furniture experiences.

We dont have brick and mortar stores, so were able to deliver better value on beautiful, modern furniture.

Recently named one of Canadas fastest-growing companies, were on the hunt for talented, enthusiastic team members to join us at our warehouse in Waxahachie, Texas.

Maybe its you were looking for!

We are looking for an Operations Manager who is excited about building an amazing team of people who will have a huge impact on our customer experience.

They will be responsible for leading the day to day operations of a residential delivery program.

They will be a solution-oriented individual striving to provide a Remarkable Delivery Experience to our customers while promoting a safe and productive workplace.

In addition, they will also be competent in driving straight trucks, installing large products in homes, and understand dispatch operations and other clerical tasks required to support our delivery teams.

Our ideal candidate knows how to drive for results in a fast-paced and rapidly growing company.

This candidate must also have proven experience motivating and developing a large team and be able to foster strong relationships with anyone from direct reports, warehouse associates, to senior management and key stakeholders.

What does a day in the life of a Delivery Team Station Supervisor at Article look like?

The Delivery Team Station Supervisor is an essential contributor to the Article team.

Responsibilities and daily tasks include:

+ + Leading, coaching and supporting a growing delivery team

Maintain and report on multiple key performance indicators related to safety, customer service, and productivity.

Interface with other departments to execute on new initiatives and issue resolution.

Investigate, report, and act on safety or customer service issues occurring in your region.

Oversee local procurement and interact with vendors including those providing trucks, repair, fuel, insurance, uniforms, telecommunications, and more.

Monitor hours worked, overtime, and ensure accurate submission of payroll.

Lead the recruiting, training, and on boarding process for new employees.

Maintain driver and vehicle logs.

Ensure employee compliance with Article policies and regulations.

Perform delivery or dispatch operations for the purpose of training, accommodating significant business surges or staff shortages.

Following local, state and federal safety regulations and building a culture of safety.

Requirements

5+ years of experience in any area related to pickup and delivery services, moving, or residential delivery; including 10+ trucks and final mile delivery teams
– following DOT regulations.

Front-line experience delivering furniture to residences or in the moving business.

Route dispatch experience within the respective region.

1 year of direct customer interaction/service in any field.

Strong ability to communicate effectively in English (written or verbal)

Excellent interpersonal and relationship skills
– you know how to partner with other departments as well as manage your own team effectively

Proficient with Microsoft Office Suite or equivalent Google Suite

Must be highly organized and process-oriented

Ability to complete multiple tasks consistently and on time

Warehouse Management System experience

Flexibility with working hours

Valid Driver’s License

Preferred candidate would also possess:

2 Years of experience driving trucks over 16 feet or operating heavy equipment.

Good driving record with no serious infractions.

Ability to pass DOT physical and drug test.

Benefits

We want Article to be an amazing place to work, and we do our part to take care of our team.

In addition to a competitive salary, we provide:

The tools you need to get your job done well!

Access to a benefits package with all the bells and whistles.

Paid sick days and 3 weeks of vacation

LTD and Group Life Insurance

Discounts on our products so you can style your home how you like it.

Ready to become a Particle?

Apply today.

We’re excited to meet you.

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