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Organizational Change Manager

Luna Data Solutions, Inc.

This is a Full-time position in Austin, TX posted May 30, 2021.

The Organizational Change Management (OCM) Analyst is responsible for capturing the effectiveness of the Customer Relationship Management (CRM) initiatives and projects progress through the configuration and maintenance of data, analysis of key metrics, creation of visualization solutions and communication of results to enable timely, effective action planning and the success of the CRM program. This role owns complex data sets across a variety of sources, produces analytics to visualize data, and creates clear, tailored performance dashboards and all communications that provide insights to leadership, ITS teams, customers and stakeholders. Required Skills 5+ yrs Provides project teams with coaching and guidance based on industry best practices to improve cross-functional coordination and communication during project execution. 5+ yrs Facilitates the formation and ongoing prioritization of the CRM program. Assists in monitoring and evaluating the health of the CRM program. Recommends course corrections when necessary. Supports CRM governance decision making, including facilitation of ongoing governance meetings. Participates in the ongoing CRM risk management process. 3 yrs Develops and disseminates performance measures and reports on the status and health of the CRM. Develops and continually improves standards, guidance, and templates to inform the execution of change management programs, projects, and services within the CRM. 3 yrs Compiles weekly status reports completed by change managers. Creates a weekly executive summary of all project statuses including highlights for leadership’s attention. Generates high-quality, tailored reports and analysis to inform the decision making of senior leadership. 3 yrs Develops content for dissemination to non-technical users. 3 yrs Supports the development and maintenance of relationships within ITD and across the agency. Develops and executes communications plans for the CRM to communicate project work, priorities, and impacts across the agency in an effort to provide transparency into CRM projects. 3 yrs Provides project teams and users with documentation based on industry best practices to improve understanding of technical changes. 3 yrs Monitors new advances in change management analytics and identifies opportunities to leverage innovations to support change management and performance metrics. Supports efforts for continuous improvement. 3 yrs Contributes to an inclusive environment that values differences by building and maintaining collaborative relationships with team members, peers, and ITD leaders. Actively embodies ITD values and behaviors including accountability, ethics, and best-in-class customer 3 yrs Supports the vision for Engagement, Culture, and Communications. Works closely with team members and management to implement and support effective solutions for change management. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across ITD. What We Offer Competitive compensation and benefits including health, dental and vision Remote work during COVID, will eventually need to be onsite Great work-life balance This is a long-term contract opportunity in Austin, TX and no sponsorship can be provided. Candidates must be able to pass a background check. Luna Data Solutions is an equal opportunity employer.

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