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Process Improvement Consultant (Customer Experience)

The North Highland Company

This is a Full-time position in Houston, TX posted July 31, 2021.




At North Highland, we believe in doing great things together.

With you.

With our clients.

With a perspective on actions today that shape tomorrow.

As the world’s most innovative, collaborative consulting group, we’ve built a space to share ideas like never before.

Do you have the skills, passion and commitment to transform industries for the better?

Think you can bring your A-game every day?

If so, join us.

We like big thinkers with action on the brain…

Before any organization can improve, they need to know what they do well and where to funnel critical time, energy or resources.

North Highland’s Business Analysis team gives them the insights to determine just this.

By matching creative skills with cutting-edge analytics tools, you’ll offer training and coaching as change starts to take shape.

We focus on sustainable performance
– not a flash-in-the pan strategy that wears out fast.?

Why North Highland?

Every choice you make will give you the opportunity to grow.

It’s our employee ownership model
– with plenty of coaching and personal development opportunities in the mix.

For us, training doesn’t have an off switch.

You’ll learn new things, both during and beyond traditional working hours.

We want people who strive for the next level, then the next.

At North Highland, you’re never a number.

Our firm is large enough to scale up, test your mettle and tackle big challenges, but small enough that clients won’t lose your face in a crowd.

You’re recognized individually.

We started as three leaders and a kitchen table.

Which means we know expectations are made to be broken.

Want to surprise us?

Do it.

Experiment and stretch yourself.

There’s room to grow as a budding entrepreneur.

As a Process Consultant, you’ll solve the puzzle of practical and technical ways of working, with operational objectives in sight.

Our specialists find gaps and fill them; whether it’s manpower, management, controls or a mix of duties, we get to the bottom of how a client can do more with what they have.

You’ll be a key player in all of this, bringing methods such as Lean Agile and automation innovation to scale up sustainably.??

What you will need: 6+ years of management consulting, advisory, professional services, industry, and/or Big 4 consulting experience.

Expertise in recognized frameworks including Lean, Six Sigma and Agile; with the willingness and flex to deliver the best solution to our clients.

Experience in process design, process improvement and show us how you have driven quantifiable and tangible benefits from client engagements in your career so far.

Demonstrated responsibility and experience in process focused client engagements within areas such as Operational Excellence, Cost Optimization, Process Re-engineering, Outsourcing, Offshoring and Automation.

Experience running engagements, managing teams, and driving desired business outcomes throughout delivery, as well as the ability to pinpoint gaps and omissions.

An ability to authentically establish credibility, build consensus, and activate collaboration with clients and teammates.

Excellent interpersonal communication skills with professional staff, senior level executives and the community at large.

Creative ingenuity and a proven ability to find or design simple solutions to complex challenges.

A bachelor’s degree or equivalent from an accredited college/university.

** Applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland.

Work visa sponsorship will not be provided, now or in the future, for this position.

Click HERE to applyNorth Highland makes change happen for organizations who dare to be different.

By melding workforce, customer and operational transformation, they are one of the world’s leading consulting groups, with 65+ offices around the globe.

They break new ground today so tomorrow is easier to explore.

For more information, visit and connect with us on LinkedIn , Twitter and Facebook .

North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer.

All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.

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