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Program Delivery Manager

Apex Systems

This is a Full-time position in San Antonio, TX posted August 3, 2021.

if interested please send resumes to Julia Hogan – Looking for an experienced Program Delivery Manager to support the deployment of the Pega Healthcare Customer Service Order to Cash application to the Advantage Center. This role will work closely with Process Excellence, IT, and Operations team members to manage various delivery changes and support applications built on the Pega platform in an Agile environment for the Order to Cash and Revenue Cycle processes. This person will also be responsible for other business readiness initiatives supporting the overall transformation of the Advantage Center. This is a high-visibility position that offers an individual the ability to make a significant contribution to the organization. Job Description KEY RESPONSIBILITIES Partner with Advantage Center Business leaders to identify business improvement opportunities to be analyzed for impact and overall value creation, present viable opportunities for consideration Drive organizational change management activities and solution for requirements Coordinate and prioritize activity with business partners to determine realistic scope and appropriate focus Track and report on business transformation activity underway for business areas and projects assigned Facilitate team sessions involving the subject matter experts on specific business processes Document and streamline existing processes (as is) and help develop new (to be) processes Provide technical expertise in identifying, evaluating, and developing effective and efficient solutions Make recommendations and advise on process improvements and optimization opportunities Collaborate with analysts in documenting and capturing software requirements in the form of epics, features, user stories, process models, and use cases in an agile development environment Work with customers at all levels of technical ability Review existing documentation to understand system functionality and use that information to inform developers to implement functionality True Business Partner who shares ownership and accountability of projects and deliverables Manage multiple projects, task, and workstreams with minimal supervision. Drive Continuous Improvement and Change Management activities. Demonstrate proactive communication and problem solving. Responsible for understanding and always adhering to compliance standards when recommending changes Foster a culture of continuous improvement and role model behaviors for a leader in a best in class Business Transformation organization Analyze current business issues, possess a strong ability to present findings to management and suggest action plans based on analysis Work effectively with global offshore partners to document, build and test O2C solution Participate in other special projects and performs other duties as required BASIC QUALIFICATIONS Bachelor’s degree or equivalent combination of 5+ years of experience plus certificationqualification in Business Analysis, Lean Six Sigma, or PMP Minimum 5 years’ experience in contact centers, medical collections, medical claims processing, health administration, medical device or pharmaceuticals operations, healthcare finance, order to cash business processes, finance, or revenue cycle Excellent communication and leadership skills with the ability to influence and work across organizational boundaries – aptitude for teaching, explaining in ways appropriate for audience and setting Confident and assertive style, but respectful of others. Must be team oriented and able to adjust leadership style to maximize effectiveness. Analyticaldata evaluation skills Data-driven mindset and excellent understanding of data analytic and reporting tools, capable of explaining the underlying concepts and principles to demonstrate business impact opportunities or results. Self-aware with ability to challenge and probe across all layers of the organization Growth mindset (naturally curious strong learning agility) Flexible and able to adapt to shifting priorities in a dynamic and changing environment Ability to maintain stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity) handling stress in a manner that is acceptable to others and to the organization. Solid MS Office skills (Outlook, Word, Excel, PowerPoint) PREFERRED QUALIFICATIONS Lean Sigma Green Belt, Black Belt or Master Black Belt certification Certification in Project Management Professional (PMP) from the Project Management Institute (PMI) or comparable established certification program Knowledge and experience in compliance requirements and building systems and processes to meet compliance standards and respond to audits Track record for intelligent risk taking with critical thinking skills that enabled positive change. Experience leading cross-functional process improvement initiatives using Lean andor Six Sigma as a Black Belt or Value Stream Manager, demonstrating measurable benefits Experience with business process improvement initiatives (as opposed to those focused exclusively on ManufacturingSupply ChainOperations) with solid understanding of how business processes connect Strong track record of building teams, managing people, and developing talent Additional relevant experience with Pega systems BPM or other intelligent BPM platform – Pega Certified Business Architect (PCBA) is preferred Understanding of international regulatory requirements for medical devices (pharmaceutical GxPs, CFR and ISO). Experience using any of the following – JIRA, Confluence, MS Visio, SMARTSHEET, TABLEAU, FSPro EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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