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Quality/Lean Director

Brink's

This is a Full-time position in Coppell, TX posted July 17, 2021.

Posted Date: Jul 9, 2021
Employment Type: Full Time

The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business.

Every employee honors that promise by offering the highest levels of service and support to our customers.

We take pride in our work, and we share a passion about our future.

Learn why so many people have made the choice to join our team – and stay here.

Job Title
Quality/Lean Director
Job Description

The Quality Director position is part of Brinks U.S.

Corporate infrastructure and reports to the Senior Director of Operations Excellence.

The position is domiciled at the Brink’s Corporate Headquarters in Coppell, TX.

Duties include the following areas of focus outlined below.

Quality Champion for the Brinks Complete Product Line
Drive the Brinks Complete product offering performance towards zero defects through the use of standard Lean/TPC methods and tools.

Performance measurement & management is a core responsibility; key metrics will be tracked and reported to the Brinks executive team weekly.

Rigorous and regular employment of standard Lean problem solving tools (data analytics/Pareto charting, Fishbone diagramming, 5 Why’s, & 8D) and Kaizen to address performance shortcomings and drive rapid process and performance improvement Work closely with the Brinks Complete Global Product team and manufacturer Suzo-Happ on hardware, software, packaging and shipping improvements for flawless deployment to new customer locations.

Train and develop the Brinks Complete cross-functional team in the use of standard problem solving methods and tools
Builds and refines U.S.

deployment and service standards
Value Stream: works with Global/U.S.

product and operations teams, device manufacturer, and service technicians to define and document current state and future state product line value stream maps (VSM) and continuous improvement roadmaps (CIRs) Process Standardization: defines and documents in Standard Work Instruction format all processes related to Brinks Complete product line, to include customer on-boarding, device deployment & installation, Cash-In-Transit pick-up and delivery services, and Cash Vault Services deposit processing and change order fulfillment
Serves as program manager to deliver on quality improvement initiatives
Partners with U.S.

branch locations, as necessary, to address specific quality trends and performance issues in service execution of the Brinks Complete service offering.

Builds and maintains strong customer relationships
Understands customer needs and requirements to develop effective quality control processes.

Devises and reviews specifications for products and processes; leads collaborative efforts with Brinks U.S.

leadership, Brinks Global, local branch leaders and Customers to proactively address Voice of Customer concerns and operative challenges via the standard Lean cycle of improvement (VSM – CIR – Kaizen) Takes initiative to directly support and solve both short-term and chronic Voice of Customer issues
Desired Qualifications:

The ideal candidate will have direct experience and a proven track record for successfully executing quality improvement programs in manufacturing and service-driven environments.

They will have most of the following qualifications:
Business Intelligence: must have extensive data analysis experience and the ability to turn process data into actionable information via statistical process control and Pareto analysis.  Proven ability to champion and utilize LEAN/TPC principles and tools to solve problems, reduce waste, improve profitability, quality, performance and create alignment Uses 8D Problem Solving for addressing significant quality issues Follows scientific/A3 thinking process when conducting kaizen for continuous process improvement Uses key root cause identification tools, including Pareto analysis, Ishikawa/Fishbone diagrams, & 5 Whys analysis Follows PDCA methodology for validating permanent countermeasure effectiveness Direct experience in improving device/product quality in a manufacturing environment Direct experience in improving process quality for new product introductions BA/BS degree in Manufacturing, Business, Operations Management, Supply Chain/Logistics, Engineering or related professional field; commensurate direct experience in lieu of degree will also be considered Lean and/or Lean/Six Sigma certification
Compensation:

An attractive and competitive compensation package will be offered to the successful candidate.

Relocation funding will be considered on a case by case basis.

Location:

Brinks, U.S.

Corporate HQ, Coppell, TX

Travel:
As required, approximately 25%
About Brink’s

Brink’s is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors.

We deliver the currency of the world to businesses in our communities.

We do it because we’re needed.

We do it because we’re trusted and valued.

We do it because it makes us proud.

Brink’s Proud.

 

What’s Nex t? 

Thank you for considering applying for a job at Brink’s U.S.

To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application.

We will review all candidates and notify you of your status should we deem you fit for a job.

Thank you again for your interest in a career at Brink’s U.S.

For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law.

Brink’s is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Brink’s is an equal opportunity employer and is fully committed to providing unimpeded access to the application/hiring process for all qualified applicants.

If you are in need of reasonable accommodation with regard to access or completion of this or any stage of the Brink’s application/hiring process please contact JoinBrinksProud@brinksinc.com for assistance.

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