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Retail Clothing & Goods Manager

Dallas Harley-Davidson

This is a Full-time position in Dallas, TX posted December 10, 2021.

Job Title………………….
General Merchandise Manager
Department………………
General Merchandise Department
Supervisor……………….
Dealer Principal/General Manager

Summary Description

Manages employees and operations of the General Merchandise department. Coordinates sales promotions and advertising.

Key Result Areas

· General Merchandise Department Operations
· Management
· Customer Service
· Promotions

Major Duties and Responsibilities

1)
General Merchandise Department Operations

· Ensure General Merchandise personnel are well trained and available when needed.
· Design displays for merchandise, which are appealing to customers. Make effective use of:
· Fixtures
· Wall Displays
· Show Cases
· Glass Cubes & Towers
· Mannequins
· Window Displays
· Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
· Review all stock orders to ensure a fast moving balanced inventory of General Merchandise. Coordinate orders with P&A manager, if possible.
· Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
· Assist staff when needed.
· Become familiar and efficient with all phases of the computer system required for General Merchandise management, including generating and reviewing Inventory reports.
· Supervise and maintain an accurate up-to-date inventory management & control system.
· Establish procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
· Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
· Set-up and maintain a smooth running, efficient, appealing retail environment for the General Merchandise department.
· Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
2)
Management

· Employ sound management practices to ensure General Merchandise department contributes acceptable levels of gross & net profit.
· Maximize return on investment of General Merchandise inventory.
· Grow the volume of General Merchandise sales.
· Maintain budgeted revenue and expense objectives.
· Develop advertising sales, and promotional campaigns for merchandise. Take care of all Business Promo’s.
· Communicate regularly with the Harley-Davidson Motor Company regarding:
· Policies
· Product Availability
· Product Style Options
· New/Future Product line Studies
· Benchmark other retailers to determine “best practice” standards.
· Organize and stage fashion shows and other events to sell merchandise.
· Provide reports to Dealer Principal or General Manager, as requested.
· Develop monthly and annual objectives for the department in collaboration with Dealer Principal or General Manager.
· Attend training sessions (P.A.C.E., Harley-Davidson University, etc.) to keep current with merchandising trends & inventory control issues.
3)
Customer Service

· Provide superior customer service to both internal and external customers.
· Greet customers immediately, in a courteous and friendly manner.
· Handle telephone transactions quickly, and courteously.
· Point out any sales, specials, or new merchandise to staff and customers.
· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Superior Customer Service.
4)
Promotions

· Plan and execute “exceptional” promotions to bring both “new and existing” customers into the dealership on a regular basis.
· Coordinate promotions with other departments to maximize return on promotions spending.

Supervisory Responsibilities

· Establish departmental work schedule, balancing the workloads of all employees.
· Establish job assignments and sales quota’s for all General Merchandise personnel within their skill level.
· Set policies and procedures for General Merchandise department.
· Manage employee performance (evaluate and council).
· Assist Dealer Principal or General Manager with recruiting, interviewing, hiring, and terminating employees.
· Maintain records of all employee performance reviews.
· Provide training for all General Merchandise employees:
· Harley-Davidson University Programs
· Dealer Shows & Expo’s
· P.A.C.E. tapes and field training

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.
· Model superior customer service behavior for all General Merchandise personnel by maintaining positive relationships with customers, employees, General Manager and Dealer Principal.
· Be prompt and available for flexible scheduling.
· Be honest and fair in all business dealings.
· Demonstrate an interest in growing the General Merchandise business.

Qualifications & Job Requirements

· Experience with retail sales and inventory management.
· Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
· Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.

Physical Demands

· Occasionally required to bend, stoop, crouch, reach, and lift _____ lb. of material

Working Conditions

· Normally indoors, however, some outdoor work is required during open houses or other events.

Job Type: Full-time

Experience:

  • Retail Management: 2 years (Required)

Education:

  • High school or equivalent (Required)

Location:

  • Dallas, TX (Required)
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