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Retail Store Manager – AT&T

Mobily LLC

This is a Full-time position in Houston, TX posted June 10, 2021.

Retail Store Manager is responsible for store profitability, sales, customer experience, and leading/supervising/coaching all Retail sales Consultants. The store manager will inspire and engage employees through motivation and leading by example. Mobily encourages community involvement- we look to our leaders to understand the communities and customers that they serve. We offer a rapid pace in an ever-changing industry. Strategic thinkers that champion change will thrive in this people-focused sales-centric environment.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  • Ability to deliver extraordinary Customer Experience and Sales Attainment externally, and internally.
  • Fully accountable for store implementation of The AT&T Retail Promise
  • Fully accountable for the execution of sales, service, and customer experience initiatives in store
  • Supervise store personnel to: Meet and exceed assigned goals for customer experience and reputation, sales and service, revenue and productivity
  • Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
  • Ensure every seller follows the Mobile Retail Experience and executes on all Learned Key Behaviors at all times:
  • Consistently demonstrate excellent leadership and coaching skills
  • Create a work environment where motivated people can excel
  • Oversee Store floor experience — Act as Floor General
  • Own Customer Coordination, Welcome and Wait Time process
  • Support Team and assist with customer transactions
  • Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
  • Perform role plays with personnel on a regular basis to demonstrate “what right looks like”
  • Facilitate weekly personnel training/educational sessions
  • Monitor the Customer Feedback The tool on a daily basis
  • Resolve or escalate appropriately any billing or service issues
  • Employee Leadership and Development

Job Type: Full-time

Ability to Commute/Relocate:

  • Houston, TX (Required)

Experience:

  • Retail Sales Management: 4 years (Preferred)
  • Retail Management: 4 years (Preferred)
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