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Sales Operations Manager – RDM

Inogen, Inc

This is a Full-time position in Plano, TX posted June 26, 2021.

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.Job Summary:The Sales Operations Manager – RDM is responsible for providing sales support for the RDM sales team. This role will be responsible for managing project implementation, driving improvements to our CRM, and supporting our sales team (sales reps, managers, and directors). This person will provide recommendations on process, procedures, and policies that affect the efficiency and effectiveness of the RDM sales organization.Responsibilities (Specific tasks, duties, essential functions of the job)* Work closely with RDM leadership to provide the necessary tools to improve sales efficiency and effectiveness.* Assist RDM leaders to standardize work processes and procedures for sales related activity.* SME (Subject Matter Expert) on how to effectively use our current CRM to maximize sales activity and output.* Define and document processes to ensure that RDM sales reps are effectively managing their pipeline.* Collaborate with the IT team on improvements to our CRM; both for the DTP and RDM sales channels.* Develop analytic tools to track business process effectiveness. Assist sales management in understanding process chokepoints and inconsistencies.* Facilitate an organization of continuous process improvement.* Maintain regular and punctual attendance.* Comply with all company polices and procedures.* Assist with any other duties as assigned.Knowledge, Skills, and Abilities* Able to manage multiple priorities and build excellent rapport with internal teams.* Proficient in creating process and implementing efficient operational workflows.* Strong relationship building and interpersonal skills.* Proven ability to manage cross-functional resources.* Must have strong work ethic.* Attention to detail is required.* Effective conflict resolution.* Ability to mentor and motivate a large sales team.* Analytical & problem-solving skills & Ability to multitask.* Solutions-oriented problem solver.* Excellent planning, communication, and organizational skills.* Ability to effectively interface with different departments within the company.* Willingness to travel (up to 25%)Qualifications (Experience and Education)* Bachelor’s degree in Business, English, Communications, or related field of study, required* 7 years sales, product management or related experience, required.* 2+ years’ relevant experience in Sales Operations or other Sales Support functions, required; healthcare setting, preferred.* 2 years’ sales management experience, preferred.* 2 year’s supervisory/management experience, with a minimum of three direct reports, required.* Intermediate knowledge/proficiency in Microsoft Office, including MS Project required* proficiency with and business analytic tools, required.* A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.We thank all applicants in advance for their interest in the position. However, only those selected for an interview will be contacted.Inogen is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legallyprotected characteristics. The EEO is the Law poster and its supplement are available here:; pay transparency policy is available here: is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to or call (972) 616-5668 and let us know the nature of your request and your contact information.Other details* Job Function Individual Contributor* Pay Type Salary* Required Education Bachelor’s DegreeApply Now* Inogen, Inc., 600 Shiloh Road, Plano, Texas, United States of America

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