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Senior Program Manager


This is a Full-time position in Houston, TX posted July 20, 2021.

Senior Program Manager

Client Services Remote, United States Philadelphia, Pennsylvania Providence, Rhode Island

Job Summary

The Sr.

Program Manager will lead and administer all aspects of large-scale implementation and custom development efforts for client programs.

S/he will define and implement technical solutions, oversee the go-to-market process, manage change, and enhance customer and internal relationships in a manner that enriches and builds trust.

The Sr.

Program Manager is expected to learn and understand eMoney Advisor’s software solutions and become an expert on their use by customers.

As a member of the team, the candidate will work with our strategic clients in defining feature requirements and overseeing the development of those features from inception to release.

The Sr.

Program Manager also leads the analysis, documentation, and management of business requirements and will ensure that requirements are fully understood by the technical team before solutions are designed and implemented.

S/he will further organize cross-functional teams through implementation and go-to-market to ensure program success.

The ideal candidate must be comfortable working directly with clients and must be able to articulate technology and product positioning to both business and technical users.

S/he must also be able to communicate program status to both internal and external stakeholders.

Job Responsibilities
Work with Enterprise partners to determine feature set needs Understand business needs, and gather and interpret functional and technical requirements Understand technical details concerning how our software works and the problems they solve for our clients Provide program management support for complex integration and custom development efforts Write functional requirement documents for Product Owners who break down the requirements into user stories for SCRUM teams Mentor and train Program Managers Identify and engage all key stakeholders, contributors, business and technical resources required for projects and ensure contributors are motivated to complete tasks within the parameters of the project plan Work with Development to communicate partner needs and strategize on how to incorporate the needs into the existing platform Collaborate with business owners, financial planners and software engineers in the design and development of financial planning software Work with Software Engineering and Quality Assurance to ensure software implementations meet partner business requirements Work with Software Engineering and Quality Assurance to configure and test enterprise-specific software installations Support QA with direction, support and writing of test cases in the areas of auditing and testing Serve as Technical Support liaison to Customer Service regarding issue tracking and problem resolution Be the single point of contact between the Enterprise partner and internal team Work with PMO to coordinate resources between engineering, QA and self for the duration of the project Manage the project life cycle to ensure comprehensive, timely and high-quality outcomes for software project delivery Serve as informal project manager and communicate with both internal and external partners with project status and weekly status reports Serve as the point person and be on-call during the product release Review contracts pertaining to software functionality and write statements of work for custom partner work Remain current on technical and professional developments affecting areas of responsibility
Bachelor’s degree in Computer Science or related field or equivalent experience required 6 + years’ experience in a combination of program management, business analysts, project management and/or software application development in the financial services industry
Clear understanding of enterprise software implementation and technical services Experience with software application development Strong requirements gathering, analytical and diagnostic skills Ability to work on multiple projects concurrently with competing priorities Experience working in a software development arena building Financial Software applications Working knowledge of Financial Planning concepts or experience in the Financial Services industry Be able to wear multiple hats
– program manager, project management, business analysis, specification writer Excellent written, oral, and listening communication skills Ability to resolve conflicting end-user requirements Strong analytical and diagnostic skills Top notch organizational skills and ability to work within processes Working knowledge of Microsoft Office, Microsoft Project and Microsoft Visio Detailed oriented Collaborative team player

At eM

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