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Senior Technical Program Manager ( Release Train Engineer) RWF


This is a Full-time position in Irving, TX posted August 18, 2021.

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include ATM Strategy and Vendor Solutions; Business Planning and Transformation; Customer Excellence, Controls and Enablement; Customer Service; Fraud and Claims Management; Retail Core Operations; and Workforce Management, Capacity Planning and Productivity Analytics.

Within Consumer & Small Business Banking Technology ( CSBBT), there is an exciting opportunity for a Senior Scrum Master role  (Technical project manager) who will be involved in supporting incremental projects for Contact Center applications.  The position will be part of the Banker platform technology team working in several critical applications & platforms. These applications will be used by agents in the contact center & branches. The team is looking for a self-motivated/self-directed individual having experience working with web applications and web services, interacting with multiple SOR/back end systems, communicating via SOAP and REST/JSON API messaging over HTTPS, cloud, cutting edge technologies like AWS, REACT JS, Micro-services, CI/CD Automation, BDD test automation in an Agile environment.  Candidates will be responsible for the following but not limited to:

  • Responsible for managing and evolving Scaled Agile portfolios of the highest complexity. Manages the technical dependencies across multiple scrum teams with significant cross-functional impacts involving project, non-project, or maintenance work. 
  • Guides the scrum team(s) and organization to follow generally accepted Agile/Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment for each Sprint. 
  • Uses empirical data to help the team(s) assess their Scrum Maturity , optimize scrum team velocity to organizational KPIs, and identify improvement opportunities to achieve higher levels of team performance. 
  • Proactively addresses systemic impediments to team agility and guides the team(s) on methods to escalate when needed to prevent challenges from becoming blockers. 
  • Coaches scrum team(s) to deliver capabilities using agile practices while also following the Software Development Lifecycle, business process mapping, and various release processes as appropriate to ensure all risk, security, and development requirements are met.
  • Partners with discipline managers to convey their concerns to scrum teams about governance policies and adherence to corporate standards. Partners with Product Owner(s) to ensure continuous refinement of backlog, which may include stories from multiple projects. 
  • Completion of some work may depend on non-agile work teams. Facilitates Scrum of Scrums. 
  • May train other Scrum Masters and serve as a mentor to less experienced team members. Drives Scrum adoption across all levels in the organization. Facilitates and is accountable for owning the Scrum and/or Scaled Agile ceremonies for the scrum team(s). 
  • Partners with Product Owners, Program or Project Managers to communicate delivery of work product from the scrum team(s) and escalates key risks and issues impeding scrum team effectiveness. Identifies skills & competencies of scrum team members & makes adjustments accordingly to promote development and highly effective teams.

Required Qualifications

  • 6+ years of experience as a practicing Scrum Master
  • A BS/BA degree or higher
  • 10 + years of experience as a scrum master
  • 3+ years of experience organizing and managing workforce strategy and financial management priorities
  • 3+ years of implementation experience with scaling frameworks such as LeSS (Large Scale Scrum Framework) or SAFe (Scaled Agile Framework) or a combination of both
  • 8+ years of experience in one or more of the following functional areas: business process, quality assurance, strategic planning, or project management
  • 7 + years of technology project management experience
  • One or more of these certifications: Certified SAFe Program Consultant (SPC), Certified SAFe Agilist (SA), PMI-Agile Certified Practitioner (PMI-ACP), Certified Scrum Professional Product Owner (CSP-PO), Certified Scrum Professional (CSP-SM) Team Kanban Practitioner (TKP) certification, Kanban Management Professional (KMP) certification, Kanban Coaching Professional (KCP) certification
  • 2+ years of experience testing using Behavior Driven Development (BDD) and Test Driven Development (TDD)
  • 7+ years of experience managing software engineering projects through complete software release cycles

Desired Qualifications

  • A BS/BA degree or higher in science or technology
  • Ability to clearly express ideas and proposed solutions
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Ability to work effectively in virtual environment where key team members and partners are in various time zones and locations
  • Strong knowledge and understanding of the Community Banking Retail Store Model and/or WFVC/Contact Center Model
  • 2+ years of SQL experience
  • Knowledge and understanding of AppDynamics
  • Experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban
  • Agile Scrum (CSM), SAFE certifications or other advanced Agile certifications
  • Experience designing and leading Scrum of Scrums
  • Prior successful work leading scrum teams in a matrixed environment
  • Experience serving as a Scrum Master for multiple teams simultaneously

Street Address

TX-Irving: 250 E John Carpenter Freeway – Irving, TX
AZ-Chandler: 2600 S Price Rd – Chandler, AZ

Disclaimer for benefits information.

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