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Service Advisor / Automotive Service Consultant

Nyle Maxwell Chrysler Dodge Jeep of Austin

This is a Full-time position in Austin, TX posted June 25, 2021.

Automotive Service Advisor

Nyle Mawell Chrysler Dodge Jeep of Austin  is looking for experienced Service Advisors to join their industry-leading service team! 
  Start your career with Nyle Mawell today!
Job Responsibilities:
Position Overview A Service Advisor has the opportunity to interact with Customers to build Customer loyalty by developing trust and ensuring confidence in our dealership as a care-giver for their vehicle safety and reliability.

This role requires someone who is passionate about taking care of Customers and helping them turn an unpleasant event into a positive experience.

This role requires juggling many Customers, priorities, communication and follow-up throughout the day, with the ultimate goal of providing an excellent customer experience.

Who Would I Interact With?

This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and other Managers, just to name a few.

What are the day-to-day responsibilities?

Setting, confirming and preparing for appointments with customers to expedite their service experience Greeting customers in a timely and friendly manner Determining vehicle needs based on customer information and a vehicle walk-around Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle Producing repair orders for customers with full transparency including cost and time estimates Communicating frequently with Technicians and Parts Associates to ensure timely completion of work Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed Creating a great vehicle delivery experience for the Customer Following up with Customers to ensure satisfaction Setting and achieving targeted sales goals Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information Providing an exceptional customer experience to drive loyalty
Job Requirements:
What are the requirements for this job?

Prior service advisor experience Prior sales experience Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Ability to thrive in a fast-paced environment with many priorities Demonstrated communication and interpersonal skills Organization and follow-up skills Experience and desire to work with technology *** COMPANY BENEFITS *** PROFIT SHARING & 401(K) Retirement Plan with MATCH!

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