Service Manager, Lamberts

Job Title: Service Manager
Reports to: Assistant General Manager
Employment Status: Full-Time, Exempt – Salary

At McGuire Moorman Lambert Hospitality, we strive to create the world’s most memorable experiences, blending food, service, and design seamlessly under the leadership of Liz Lambert, Larry McGuire, and Tom Moorman. Our refined hospitality is achieved through storytelling, attention to detail, and exceptional dining and retail experiences. MML is continuously expanding, managing, and owning hotels, such as the Hotel Saint Vincent in New Orleans, with new projects in Texas, Colorado, and California currently under development. We also provide F&B consultation for the Austin Proper Hotel, overseeing three restaurants, in-room dining, and banquets throughout the property. MML owns and operates all its properties and only takes on projects that align with our vision and values.

Lamberts is seeking a talented and passionate Service Manager to enhance the overall dining experience for our guests.

Why you’ll want to work for MML:

• Competitive Salary + Bonus Potential
• Beverage Education Reimbursement
• Paid Time Off
• MML Property Discounts (Hotel, Restaurant, Retail)
• Fitness and Health Benefits
• Medical, Dental, Vision, Disability, Life, and Pet Insurance
• Retirement Benefits
• Parental Leave
• Advancement and Promotion Opportunities
• Community Service Opportunities
• Relocation Assistance

What you’ll do:

• Lead and manage the front-of-house team, including bartenders, servers, hosts, and bussers, to promote professionalism, teamwork, and guest satisfaction.
• Provide exceptional service by engaging with guests, offering recommendations, and ensuring a seamless experience.
• Monitor and maintain service standards, promptly addressing issues or concerns to enhance overall guest satisfaction.
• Collaborate with the management team to develop and implement strategies for improving service quality and guest experience.
• Oversee table reservations, seating arrangements, and guest flow to optimize seating capacity and minimize wait times.
• Handle guest inquiries, feedback, and complaints, resolving issues promptly and professionally.
• Train and mentor staff on service techniques, product knowledge, and customer engagement to deliver exceptional dining experiences – educate on beverage knowledge, including product information, service techniques, and responsible alcohol service.
• Manage a comprehensive beverage program that aligns with Lamberts’ brand and culinary concept.
• Create and update beverage menus, incorporating seasonal and innovative offerings while ensuring a balanced selection for diverse customer preferences.
• Oversee beverage procurement, inventory management, and cost control to maximize profitability.
• Conduct regular analysis of beverage sales, costs, and trends to make data-driven decisions and implement improvement strategies.
• Collaborate with the culinary team to identify beverage pairings that enhance the flavors of our barbecue dishes.
• Collaborate with the events team to assist in planning and executing various events, including live music performances, tastings, and special promotions.
• Foster strong relationships with local suppliers, distributors, and artisans to source unique, high-quality beverages.
• Continuously monitor industry trends, emerging products, and customer preferences to stay ahead.
• Coordinate with the kitchen team for seamless communication and coordination between front-of-house and back-of-house operations.
• Develop and enforce standard operating procedures (SOPs) for service staff to ensure efficient and smooth service operations.
• Ensure compliance with health and safety regulations and maintain cleanliness and organization.
• Conduct regular analysis of beverage sales, costs, and trends to make data-driven decisions and implement improvement strategies.
• Develop and enforce standard operating procedures (SOPs) for service staff to ensure efficient and smooth service operations.

Requirements

• Previous experience in a supervisory or managerial role within the restaurant industry.
• In-depth food and beverage operations knowledge, including service techniques and product knowledge.
• Proficient in managing inventory, cost control, and analyzing sales data.
• Familiarity with health and safety regulations in the restaurant industry.
• Certified in Texas Alcoholic Beverage Commission + Texas Food Management
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Strong attention to detail and organizational abilities.
• Flexibility to work evenings, weekends, and holidays as required.

Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may enable individuals with disabilities to perform the operations. While performing the duties of this position, the employee is regularly required to talk or hear. The employee must frequently use hands or fingers to handle or feel objects, tools, or controls. The employee is often required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities this position requires include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Background Check: You must undergo a comprehensive background check if an offer is extended for this position. This process may include verification of employment history, education credentials, criminal records, and other relevant information offered employment for this role will undergo a comprehensive background check. By applying for this position, you acknowledge and agree to the background check process as a condition of employment. MML Hospitality is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. We intend all qualified applicants to be given equal opportunity and that selection decisions be based on job-related factors.

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