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Service Site Technical Manager

Apple Inc.

This is a Full-time position in Austin, TX posted June 12, 2021.

The people here at Apple don’t just create products – they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Apple is seeking an experienced engineer to support AppleCare’s Repair Centers. In this role, you will be responsible for technical operations and engineering support high-volume repair sites. You will partner with AppleCare and Operations engineering teams to set up and drive sustaining performance at a Repair Center, supporting a world class customer experience to drive for product solutions, increase line efficiency and control product quality. Take ownership of ramping and sustaining to ensure production line is ready in terms of facilities, equipment, process and capacity so that production plan can be met.

You have a demonstrated track record of managing or supporting a fast-paced service or production operation. You’ll have experience driving both strategic and tactical initiatives, and providing status to peers, executive management and 3rd party relationships. You possess excellent communication skills and are able to effectively interact across multiple levels in the organization. The ability to both work independently and as part of a large cross functional team is essential. You’re passionate about manufacturing and seeking the best possible outcome at every opportunity.

Key Qualifications

  • 3+ years experience of manufacturing, process, or quality engineering in high-volume consumer electronics manufacturing environment
  • Exceptional focus on the customer experience
  • OEM management in a technical capacity
  • Ability to work independently
  • Strong working knowledge of failure analysis processes, tools and techniques for consumer electronics preferred
  • Experience in root cause analysis and corrective action plan development and execution
  • Ability to multi-task and manage competing priorities in a data-driven and results oriented manner
  • Experience auditing compliance to required processes to assure safety, quality, customer satisfaction, and efficient operations
  • Excellent verbal and written communication skills
  • Working knowledge of statistics, and experience using quality methodologies such as design of experiments, statistical process control, sampling strategies, FMEA, and GR&R
  • Experience defining Incoming Quality Control (IQC), Outgoing Quality Control (OQC) and field quality performance data to drive quality and efficiency improvements
  • Lean manufacturing training or experience preferred.
  • Solution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priority
  • Working knowledge of any of the following systems: Agile, SAP, Tableau, JMP and shop floor systems knowledge is a plus


The Site Technical Manager (STM) will monitor, maintain and drive improvements in high volume screening and repair solutions at contract manufacturer sites in the Americas. You’ll join a team of STMs tasked with driving innovative new service processes that will set the bar for quality in the service industry, while reducing our environmental impact, and improving the cost efficiency of service. – Manage all site technical process performance and KPIs, including test, inspection, quality, and repair processes. – Investigate site technical issues, from identification and root cause to a working solution. – Manage DOE cycles and development builds, repair line and process qualification – Maintain globally consistent processes, including line, equipment, headcount, process, quality and material plans. – Implement and validate process changes. – Find opportunities for process and quality improvement. – Support investigation and resolution of escalations by channel, escalation, and executive teams.

Education & Experience

  • BS/MS in engineering discipline (manufacturing, industrial, or mechanical preferred)

Additional Requirements

    • Dedicated support for AppleCare RC and DC sites.
    • 50% of travel between sites would be required. Locations include and not limited to: Canada, Colombia, Brazil, Mexico, China, and domestic sites.
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