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Site Manager-Urgent Care-McKinney

Texas Health Resources

This is a Full-time position in Arlington, TX posted June 3, 2021.

Texas Health Resources seeks to hire several Site Manager Urgent Care.The Site Manager directly oversees and mentors the Clinical Concierges and urgent care APP’s, is responsible for the operations of modern urgent care sites, ensures and maintains operational efforts within the guidelines, policies, and procedures of the modern urgent care model.

The Site Manager is responsible for the day-to-day management and oversight of 1-3 urgent care sites including scheduling of resources, process and equipment excellence, tidiness and appearance of facilities, consumer experience, Key Performance Indicators adherence and outcome success, and management and retention of team members.

In collaboration with division leadership, establishes and maintains outcomes that meet modern urgent care model standards and key performance indicators.

The Site Manager has primary focus on the urgent care sites under their supervision as well as all aspects of financial, operational, brand, facility, and integration performance.

Works with the Lead APP’s and Clinical Concierges and reports to the Director Urgent Care.

The Site Manager is responsible for the day to day management and oversight of 1-3 sites, including scheduling of resources, operations of site-specific technologies and equipment, appearance and cleanliness of the facilities, and the experience of each consumer.Salary will be $75,004/yearLocation: McKinney, TX areaWork Schedule
• Full time, day shift, Monday thru FridayJob DescriptionMonitors, manages, and organizes team responsibilities and resources to achieve success in all areas of the urgent care site including strategic, operational, financial, clinical, deployment, integration, and brand goals.In collaboration with team members and leadership, builds an urgent care site culture of quality and safety, operational efficiency, customer experience excellence, brand promotion and immersion, and comprehensive integration through standardization, relationship building, management of resources, and outcomes monitoring.Maintains financial accountability by reviewing monthly variance reports and implements action plans.Monitors and manages teams and resources to strengthen and maintain modern urgent care operational model including quality of care, scope of service, scope of practice, inventory formularies, customer experience, and brand immersion.

Mentors and coaches Clinical Concierge to achieve goals for improvement in all areas.Monitors key performance indicators (door-to-door times, Net Promoter Scores, consumers per provider per hour, financial metrics, clinical metrics) and develops and activates action plans to address areas for improvement.Participates with and makes recommendations to senior leadership to make decisions that affect the strategic direction, operational model, brand, and quality consumer care within the enterprise operation.Manages Clinical Concierge including selection, training, mentorship, education, scheduling, time off coordination and management, and discipline.Assists in the management of APP’s including scheduling, time off coordination, and discipline.Utilizes division leadership to assess the effectiveness, throughput, and consumer experience within the urgent care site and implements provided feedback.Maintains technical skills to provide support and expertise including consumer registration, consumer financial responsibilities (point of service collections), and referral process.Feels personal ownership in providing excellent care and consumer experience as a team through highly choreographed standard work; never satisfied with reaching measured goals but strives to continually improve.

Empowers their team to identify and participate in process improvement and problem solving in the work to decrease defects/barriers, enhance consumer satisfaction and experience, and reduce waste and/or cost.**Qualifications**The ideal candidate will possess the following qualifications**Education**Bachelor’s Degree required**Experience**3 years progressive leadership responsibility in retail, hospitality, performance improvement organization, or clinical setting is requiredProject management and performance improvement experience is preferred.**Licenses and Certifications**Driver’s License State of Texas required upon hire**Skills**Knowledge of medical office procedures preferredKnowledge of CPT-4 and ICD-10 coding preferredExceptional customer service skillsExperience with scheduling, billing, and collectionProfessional knowledge in staffing and scheduling processes, customer logistics and customer flow processes with the ability to prepare necessary analyses, reports, policies and budgetsAbility to direct the work of teams and assigned resourcesStrong interpersonal skills and ability to promote teamwork and build effective working relationshipsStrong verbal and written communicationOrganizational skillsAbility to lead teamsStrong analytical skillsSkill in mentoring and providing feedback to othersSkill in time managementAbility to set priorities and use good judgementAbility to work efficiently under pressure**Travel Requirements**Local travel.

Ability to travel between clinics and various officesAt Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 23,000 employees of wholly owned/operated facilities plus 2,200 employees of consolidated joint ventures in the greater Dallas Fort Worth area.

Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.Check out just a few of our recent accomplishments:
• 2017 FORTUNE Magazine’s “100 Best Companies to Work For®” (3rd year in a row)
• Largest Blue Zones® Project Approved™ Worksite in the world (2016)
• Named #1 in the “20 Best Workplaces in Health Care” by Great Place to Work® for 2015, 2016 and 2017
• 2015 and 2016 Platinum-level recognition from the American Heart Association (AHA) for being a “Fit-Friendly Worksite”
• 2016 and 2017 Becker’s Healthcare “150 Great Places to Work in Healthcare”Join our award-winning Texas Health family and become a part of a team that is improving the health of our communities daily.

You belong here.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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