Sr Business Consultant

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is invested in your future!

Job Summary

This position is responsible for providing business analysis and leadership to ensure alignment and integration across functional areas in support of divisional strategies and to ensure consistency and efficiency requiring leadership of major, complex, and strategic cross-divisional and enterprise-wide projects from inception to completion; oversight coordination, and ability to implement projects according to dynamic and critical timelines; oversight of project teams, resources, and budget; and interacting with all levels of management including senior management. Supports the prioritization of divisional activities and tracks progress to goals.

Responsibilities

Required Job Qualifications:

• Bachelor’s degree and 4 years’ experience OR 8 years’ experience in business analysis, process improvement, project management, business operations or relevant health care industry experience
• 3 years of project management experience with large and complex multi-million dollar projects.
• Experience communicating with senior management from multiple divisions.
• Experience developing and delivering presentations.
• Problem resolution experience and skills.
• Negotiation skills.
• Verbal and written communications skills including establishing working relationships across departments, preparing presentations to senior management, and establishing team environment.
• Organizational skills.
• Experience managing multiple complex projects successfully.
• Detail oriented.
• PC proficiency to include MS Office products

Preferred Job Qualifications:

• Healthcare industry experience
• 2 years’ experience working with Contact Center technology (i.e., IVR, WFM, Call Recording, Reporting, CTI integration)
• 2 years’ experience working with Cisco CVP/UCCE/ICM
• Salesforce CRM desktop knowledge
• Digital knowledge and strategy development
• Product development life cycle.
• Experience in gathering and translating business requirements into meaningful technical and user experiences
• Knowledge and ability to create test cases, perform and execute user acceptance testing for pre and post project delivery.

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HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.