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Sr. Implementation Manager – Remote


This is a Full-time position in Dallas, TX posted May 19, 2021.

The Sr.

Implementation Manager (IM) effectively guides clients and internal development teams throughout the implementation process.

A Sr.

IM works closely with all levels of client organizations to actively set expectations and support established, project goals.

To accomplish this the Sr.

IM is expected to spend time with the client to understand workflows and use cases, in order to drive best practices.

The Sr.

IM owns the implementation plan and actively manages tasks between internal teams, client teams, and leadership so project requirements are well understood, and the solution built supports and improves an organizations management and representation of their clinical assets.
Primary Responsibilities:
Someone with a demonstrated ability to keep multiple teams coordinated around a standardized, central process
Able to set and manage client expectations and drive the best solution working with cross functional teams
Someone who seeks out issues and owns driving solutions to them, while keeping all resources informed of progress
Someone with 5+ years’ implementation experience preferably within a Health Information Technology (HIT) environment
A proactive learner and able to demonstrate exceptional deductive reasoning skills
Highly organized and capable of continually and clearly defining upcoming tasks for all project and client teams
Someone familiar with workflows and basic operations within health systems
Eager to learn new skills
Excellent in both verbal and written communication
Able to travel when needed (~30%) post Covid
Strong knowledge of EHR (i.e.

Epic, Cerner, Allscripts), Credentialing (i.e.

Cactus, Echo, Morrissey), and Health Plan systems and workflows required
A familiarity with integration (specifically APIs) and connectivity (i.e.

VPN, SSO) work
Knowledge and experience working for or with smaller, rapidly growing companies and understand the unique challenges of this environment
Strong consultative skills and the ability to appropriately recommend technical solutions that meet both Phynd and client objectives
A strong foundation working with projects that include data mapping, record layouts, and interfacing components
A demonstrated ability to mentor and support more junior staff in their growth
About symplr:
As the global leader in healthcare governance, risk management, and compliance software, symplr has a single mission: to make healthcare GRC simpler, resulting in improved efficiency, better outcomes, and safer patients.

symplr customers depend on our provider data management, workforce management, contract and spend management, access management and compliance, quality, safety solutions to drive positive outcomes and to protect their patients and staff.

More information is available at
We’re based in the four major healthcare technology hubs in the US: Houston (TX), Hartford (WI), Nashville (TN) and Kansas City (KS).

We proudly serve over 6,000 healthcare facilities, from the smallest surgery centers to the largest integrated delivery networks (IDNs) and payers nationwide.
Risk Designation: The risk designation of a position is determined by assessing the duties and responsibilities of a position for the degree of potential damage to the effect or integrity of the Company’s services should the incumbent be exposed to a security threat.

This assessment also determines if a position’s duties present the potential for incumbents to bring about a material adverse effect on the Company’s security, and the degree of that potential effect, which establishes the sensitivity of a position.
It is determined that this position plays an important supporting role in security procedures, and has access to sensitive, confidential data and is therefore determined as a medium-risk position.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and use hands and fingers to handle or feel.

The employee is frequently required to talk or hear.

The employee is regularly required to stand and walk and may occasionally be required to lift 10 to 15 pounds.

The vision requirements include close vision, distance vision, depth perception and ability to adjust focus.
The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Perks & Benefits:
Employer Contribution to Medical, Dental, Vision & Life Insurance
401K with Employer Matching
PTO, Personal Days, Volunteer Days, & 11 Paid Holidays
Casual Dress Code Every Day
Progressive Company Culture
symplr is an Equal Opportunity/Affirmative Action Employer.

We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process.

Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.

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