TalentinTulsa: Customer Success Manager

Customer Success ManagerPermanent employee, Full-timeABOUT USWe are a market leader in the area of enterprise consent management platforms (CMP) and empowers companies to obtain, manage and document the consent of their users across platforms.

Our solution is easy-to-implement, fully customizable and legally compliant.

Partnering with agencies, technology and data protection experts across 30+ countries, our intuitive and user-friendly interface, real-time monitoring, in-depth opt-in testing, on-page opt-in optimization tools and more help the world’s leading organizations to implement a transparent Consent Management Platform and achieve GDPR compliance.

YOUR MISSIONFor you, does customer success mean finding solutions for every new challenge?

Do you love consulting with customers in order to maximize their value?

Then we should talk!Our Customer Success Team has set itself the highest goal of providing the best possible solution for each individual customer on their way to becoming compliant with the GDPR.

We enable our customers to understand our product, encourage their growth and provide holistic support after the deal has been closed.

We offer personal and individual customer care for our Enterprise clients to maximize customer satisfaction and to strengthen customer relationships.Our Customer Success Team enjoys a high degree of autonomy and commitment that allows them to support and advise each of our customers in the implementation of their data protection strategy.Seize the opportunity and continuously expand your career!Your TeamWe are a dedicated team that gives everything to look after our customers in the best possible way, while ensuring to meet individual requirements.

In addition to short deadlines and high demands, we never miss out on the opportunity to have fun at work!

We feel teamwork, both professionally and privately, is an essential component for a good working atmosphere!YOUR PROFILEYour TasksOwn and develop a portfolio of Enterprise customersEnsure the highest standard of customer satisfaction during transition from the Sales to Customer Success DepartmentSupport implementation of our CMP for Enterprise customersServe as a point of escalation for key customer issues and ensure swift resolution, aligning effectively with internal and external stakeholdersBe accountable for retention, adoption and upsellDeliver and communicate value for our customers, throughout the entire customer lifecycleHelp your customers achieve their desired outcomesNurture relationships that will garnish strong references and generate referralsMaintain close cooperation with your colleagues from the Sales, Product and Technical Support departmentsContinuously take feedback from customers to improve our solutionsYou HaveA Bachelor s degree in the fields of economics, IT, communication or similarStrong communication skills, negotiation skills, and confidence in presenting and acting professionally when dealing with customersA capability of building up and navigating long term relationships with your customersA high affinity for IT and strong analytical and conceptual skillsExperience in customer service and software/technology products (especially in the B2B area) is a plusExperience with Ad-Tech and online advertising is a plusYou feel comfortable in a dynamic environment and are flexible to adapt quickly to changesBusiness professional English skills in writing, reading, and speakingYou are a self-motivated, proactive team player with innovative ideas to inspire customer loyaltyYou LearnGeneral technical product knowledge in sessions run by members of our Product & Tech teamIndependent and solution-oriented work in a dynamic and intercultural environmentDetailed insights in Customer Success Management and input in product developmentWorking in a young and fast growing start-upData protection issues with the IT industryDealing with Customer Intelligence Software Tools, like Pipedrive, Jira, Slack and othersWHY US?Your PerksFlexible working hours & option of home officeDo you have any ideas?

Excellent!

Self-responsibility, short decision-making processes and flat hierarchies give you the opportunity to drive your topics and to learnRegular team eventsThe professional and personal training of all employees is important to us#HP_RX#EXPANDRADIUS_RX